Job Title: Help Desk-III (Hybrid)
Location: Madison, WI
Duration: 1+ Months
Job Description:
Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.
- Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
- Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user.
- Requires at least 3 years of experience in the field.
- Familiar with a variety of the field's concepts, practices, and procedures.
- Relies on extensive experience and judgment to plan and accomplish goals.
- Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.
Top Skills & 2-3 Years of Experience:
- Windows 11
- Microsoft O365
- Intune
- Apple and Android mobile phone support
Nice to Have:
- Cherwell
- Scripting and automation
- Microsoft Teams/Intune.
Top Skills
What We Do
Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Serigor has twelve years of proven track record in IT Services, Government Solutions, and Staffing Solutions.
● MBE/WBE/WBENC/WOSB company, headquartered in Baltimore, MD.
● Multiple, multi-year contracts with Government Agencies at State, County, City, and Federal.
● Commercial clients include Fortune 1000 and Start-Ups all over the US.
● Onshore and offshore IT delivery centers.
● IT solutions encompass contracts that are Fixed Price, T&M, Product Development in all technologies.
● Workforce and staffing solutions encompass contract, contract-to-hire, permanent placement and statement of work job assignments.
