Our Opportunity:
Chewy is seeking a Healthcare Operations Analyst on the Pharmacy Merchandising Operations team in Dania Beach, Florida! This team is responsible for maintaining the systems and services used to support our Retail, Wholesale and compounding pharmacy businesses. We lead the Pharmacy Catalog/Content, and Vendor Systems & Services that have automation, product, program, and operational components while working cross functionally with our core Chewy Merchandising Systems and Services Team (MSS) team.
What You'll Do:
- Promptly handle and resolve customer issues within Service Level Agreement (SLA) with a customer first approach, communicate reliably with external partners to ensure an efficient vendor experience
- Learn quickly and understand current processes, proactively identify issues and inefficiencies, and drive alignment across multiple business partners to improve efficiency reduce cycle time
- Translate business processes to business requirements and standard operating procedure (SOP)
- Autonomously complete tasks within the track owned for a given system
- Synthesize large quantities of sophisticated data into usable/actionable information
- Participate in system implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)
What You'll Need:
- BA in Business, Finance, Economics, Statistics, or a related degree (preferably in General Management/Finance/Computer Science/Tech Management/Engineering)
- 1+ years of related work experience and consistent track record of innovation and impact
- Results oriented mentality with the ability to react quickly to requests in a timely, accurate and meticulous manner
- Experience using dashboards to monitor critical metrics, identify and accurate defects, perform root cause analysis on KPI misses
- Ability to independently collaborate with merchants and deliver results in timely manner.
- Ability to operate in ambiguous environments with speed and dedication to quality
- Proficient Excel and MS Office skills
- Strong oral and written communication
- Ability to work in a team environment
- Position may require occasional travel
Bonus (if applicable):
- Prior experience in Software Quality Processes and Atlassian Tools such as (Confluence, JIRA, etc.)
- Prior experience SQL
- E-commerce or merchandising background
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
