Health Information Management (HIM) Specialist

Posted 5 Days Ago
Be an Early Applicant
Hiring Remotely in New York, NY
Remote
Junior
Consumer Web • Healthtech • Mobile • Social Impact • Telehealth
The Role
The HIM Associate handles medical record requests, ensuring compliance with HIPAA, providing customer service, and collaborating with the management team and vendors for document retrieval.
Summary Generated by Built In

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Health Information Management (HIM) Specialist to join our Risk & Privacy team. The Health Information Management (HIM) Specialist is responsible for processing internal and external requests for medical records in compliance with HIPAA regulations, ensuring accuracy and completeness in all documentation. This role involves logging and tracking work in a database system, proactively addressing any issues with the management team, and providing exceptional customer service to requesters. The HIM Specialist collaborates with third-party vendors and healthcare providers to retrieve and verify documentation, ensuring full medical record availability. They independently organize and prioritize tasks to meet deadlines and compliance standards.

Additionally, the HIM Specialist plays a critical role in improving workflows and department processes by participating in team meetings and process improvement initiatives. They must maintain up-to-date knowledge of all HIPAA, confidentiality, and compliance regulations while also offering suggestions for operational enhancements to supervisors. Complete and accurate documentation and logs are essential responsibilities of this position.

*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*

What You’ll Do

  • Release of Information
    • Process internal and external requests for medical records, ensuring accuracy and completeness.
    • Utilize proprietary systems to locate identifiers, process documents, and manage medical coding and billing.
    • Arrange and deliver medical records to requesters in a timely manner.
    • Review documentation in proprietary platforms, ensuring adherence to coding standards and HIPAA regulations.
    • Log and track work in a database system, communicating any issues to the management team.
    • Collaborate with providers and third-party vendors to retrieve complete and accurate medical documentation.
    • Organize and prioritize work independently to ensure the full availability of medical records to customers.
    • Monitor daily work assignments, adjust priorities as necessary, and ensure tasks are completed on time.
    • Identify substance use and productive rights medical record documentation and redact appropriately as needed.
  • Customer Service
    • Provide assistance to requesters by guiding them through the medical records process.
    • Offer exceptional customer service by assisting with the status of medical record requests.
    • Resolve customer inquiries and escalate concerns where necessary, while maintaining professionalism and accuracy.
  • Program Support
    • Develop and improve workflows to optimize the program.
    • Conduct quality reviews and audits of medical records, with a focus on coding accuracy, compliance, and regulatory standards.
    • Identify and report trends, potential issues, and findings to the management team.
    • Participate in process improvement initiatives, team meetings, and department projects.
    • Ensure logs and departmental documentation are fully completed and up to date.
    • Provide recommendations for improvements to management and leadership teams.
  • Compliance
    • Maintain an in-depth knowledge of HIPAA, confidentiality, and compliance regulations.
    • Adhere to all guidelines, policies, and procedures regarding the protection of patient health information.
  • Performs other related duties as assigned.

About You 

  • Associate or advanced degree in appropriate field required.
  • Minimum of two years working in Healthcare, Insurance, or Administrative Support required. 
  • Experience in a clinical or Health Information Management Department of a large health care facility.
  • Experience in working with valid authorization forms with patients, legal authorized representatives, attorneys, and court systems.
  • Paralegal skills preferred.
  • Knowledge of and experience with conflict resolution techniques and problem analysis/resolution skills preferred.
  • Registered Health Information Technician (RHIT) and/or Registered Health Information Administrator (RHIA) preferred.

Benefits 

  • Comprehensive Medical, Dental and Vision plans coverage since day one
  • Pre-tax benefits: HSA/ FSA
  • 401k Retirement Savings Program with matching up to 4%
  • Voluntary benefits including disability, basic life or pet insurance, etc.
  • Monthly Wellness Stipend to promote mental and physical self-care
  • Flexible PTO and Remote First Environment
  • Regular team events, including Wellness Workshops and Team Building Events
  • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! 

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $50,000 - $60,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. 

Why Talkspace? 

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Top Skills

Confluence
Zendesk
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: New York , NY
250 Employees
On-site Workplace
Year Founded: 2012

What We Do

Talkspace is a leading provider of telebehavioral healthcare services. Talkspace has been used by more than one million people, and we have 2000+ licensed healthcare professionals in our network. Our providers use the Talkspace platform to conduct live sessions and message-based therapy. As a team, we're passionate about providing accessible mental healthcare, and committed to creating meaningful opportunities to those who are underrepresented in the healthcare and technology industries.

Why Work With Us

We're a team of people that believe in the importance of solving the mental health crisis and who truly care about improving access to mental health. If you're excited by the idea of being surrounded by a group of passionate and hardworking people who are working on a big problem, then come work with us.

Gallery

Gallery

Similar Jobs

Easy Apply
Remote
United States
440 Employees

Mondelēz International Logo Mondelēz International

Sr. Manager, Global Captive - Employee Benefits

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Remote
Hybrid
8 Locations
90000 Employees
137K-189K Annually

Cohere Health Logo Cohere Health

RN Reviewer

Healthtech • Software
Easy Apply
Remote
United States
800 Employees

Vannevar Labs Logo Vannevar Labs

Capture Strategist

Artificial Intelligence • Machine Learning • Software • Defense
Remote
2 Locations
130 Employees

Similar Companies Hiring

ReUp Education Thumbnail
Social Impact • Edtech
Austin, TX
145 Employees
Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees
Stepful Thumbnail
Software • Healthtech • Edtech • Artificial Intelligence
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account