Health & Benefits - Support Specialist Team Lead (Remote)

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
The Team Lead- Support Specialist position is responsible for providing guidance and support to Support Specialists. This role will also be responsible for coaching, training and mentoring team members, assisting with the development, reviewing, and updating of policies and desktop procedures, and discussing, testing, and implementing new product offerings and new software applications. Through verbal and written communications, the ideal incumbent will develop, strengthen, and maintain a positive relationship with our customers and firm associates.
Assist the Manager in monitoring activities such as:
Meeting established service levels
Designing and testing of new product offerings and new software applications
Providing backup support for team members and supervisors
Maintain a positive work atmosphere with the team and internal departments
Assist in developing, updating, and reviewing internal customer service policies and desktop procedures
Maintain a professional approach to customer service, consistent with Inspira's protocol and service levels
Provide direct feedback to team members on areas of opportunities to enhance services provided to the client
Utilize sound judgment to escalate issues that may require intervention of the supervisor
Prepare team statistics and reports
Manage special projects
Suggest and implement improvements to internal processes
Other duties as assigned
Typical Schedule: 11:30 a.m. ET to 8 p.m. ET

• Pacific Time: 8:30 a.m. to 5 p.m.
• Mountain Time: 9:30 a.m. to 6 p.m.
• Central Time: 10:30 a.m. to 7 p.m.

One Saturday per month: 9 a.m. to 1 p.m. ET

• Pacific Time: 6 a.m. to 10 a.m.
• Mountain Time: 7 a.m. to 11 a.m.
• Central Time: 8 a.m. to 12 p.m.

Preferred Qualifications
Years of Experience: 5-7 Years Experience . Degree: Bachelors . Certification: N/A . Skills & Abilities: Strong relationship and communication skills
Bilingual language skills preferred
Possess a high level of knowledge
Action oriented - should be motivated by challenging opportunities and thrive in fast paced environments
High level of composure - must be cool under pressure and in challenging situations and respond in a patient and professional manner
Operate efficiently with a high degree of accuracy
Consistent, sound decision making capabilities - must make consistently good decisions using blend of knowledge, experience and analysis
High level of ethics and values - must act in accordance with an appropriate set of core beliefs and within Inspira's personal code of conduct
Experience in solving complex issues, both independently and in a collaborative team environment
Excellent analytical skills with a proactive nature
Proficiency in Microsoft Excel, Word and Outlook
Able to work hours of 11:30 am-8:00 pm EST
Compensation & Benefits
$20.45/hr - $25.00/hr