Head of UX

Company Description

DNAnexus is a leading provider of secure, scalable, and intuitive biomedical data analysis software and bioinformatics applications for the life sciences and healthcare communities. The company actively manages and supports more than 80 petabytes of complex genomic, multi-omic, and clinical datasets on behalf of a growing network of collaborations with large-scale biobanks, as well as leading pharmaceutical, clinical diagnostic, academic research, and government organizations. Over 40,000 scientists across 48 countries are now using the highly collaborative, cloud-based, end-to-end platform to gain data-driven insights that can advance scientific discovery, accelerate precision medicine, and improve patient care.

Job Description

Position Overview:
As the Head of UX at DNAnexus, you will spearhead the development of innovative, data-driven user experiences that cater to the evolving needs of the healthcare and bioinformatics industries. Reporting directly to the Chief Product Officer (CPO), you will lead a team of skilled UX designers and researchers while collaborating closely with cross-functional teams including Product Management, Go-to-Market (GTM), Engineering, Data Science, Professional Services, and Customer Success. Your mission will be to design and implement end-to-end user experiences that balance business objectives with user-centric solutions.

You will drive early-stage discovery, refine design principles, and deliver solutions that transform complex challenges into intuitive and elegant interfaces.

Key Responsibilities:

Leadership and Team Management

• Lead, mentor, and inspire a team of UX designers and researchers, fostering professional growth and a culture of excellence.
• Conduct team meetings, reviews, and individual coaching sessions to ensure alignment with organizational goals.

Collaboration and Strategy

• Partner with Product Management, Engineering, and other key teams to align UX initiatives with business KPIs and company objectives.
• Translate company goals into a design vision that meets user needs and drives competitive differentiation.

User-Centered Design

• Conduct user research to deeply understand target personas, pain points, and unmet needs.
• Develop UX strategies and frameworks to guide the design and development processes.
• Create and maintain a UX program, embedding best practices and driving consistency across all products and services.

Execution and Optimization

• Deliver intuitive and elegant UX solutions to complex user problems, using tools like Figma and UX frameworks.
• Establish and maintain design standards, including visual language, interaction patterns, and usability guidelines.
• Implement usability testing programs and leverage data-driven insights to optimize user experiences.
• Work closely with the product team to ensure high-quality design execution that meets UX objectives.

Performance and Innovation

• Define key performance indicators (KPIs) for UX, such as user delight, navigation efficiency, and design accuracy.
• Continuously assess and improve UX performance through data and analytics.
• Lead initiatives to enhance product usability, customer satisfaction, and overall market differentiation.

Key Attributes for Success:

Adaptability and Prioritization

• Thrive in a dynamic environment, balancing strategic vision with tactical execution.
• Demonstrate exceptional prioritization skills, justifying decisions with clear, logical reasoning.

Empathy and Communication

• Exhibit strong empathy for users, actively listening to their needs and translating challenges into actionable opportunities.
• Clearly articulate opportunities and outcomes to stakeholders with compelling narratives.

Detail Orientation and Analytical Thinking

• Excel in breaking down complex data and ambiguous requirements into actionable insights and measurable outcomes.
• Maintain a meticulous approach to defining problems, eliciting requirements, and delivering well-documented solutions.

Qualifications

Education and Experience:

• Bachelor’s degree in Human Factors Engineering, UX, Behavioral Design Sciences, or a related field.
• 6+ years of experience in UX management, with at least 2 years in a leadership role.
• Proven expertise in designing UX for data platforms or complex software products targeting personas such as developers or data scientists.
• Experience in the technology, healthcare, life sciences, or bioinformatics industries, with an understanding of regulatory and industry-specific challenges.

Preferred Tools and Skills:

• Proficiency in Figma and experience developing UX frameworks.
• Familiarity with automating UX standards for continuous development adherence.

Travel Requirements:

• Occasional travel may be required (10-20%), depending on business needs.

Additional Information

Headquartered in Mountain View, California, with over 220 team members across the United States and Europe, DNAnexus is experiencing rapid growth and market adoption. With the support of leading investors including Google Ventures and Blackstone, and trusted by hundreds of the world's biomedical leaders, the company is at the innovative forefront with our precision health data cloud to drive scientific breakthroughs. If you are interested in joining our team, please apply today!

DNAnexus will provide the necessary support to enable the ideal candidate to work remotely within the Czech Republic.