Head of User Support - Tietoevry Tech Services (m/f/d)

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Head of User Support – User Experience Services part of Tietoevry Tech Services (m/f/d)

Are you a person who likes to work with the latest technology while having experience in management and wants to join one of the largest tech companies in the Nordics? Then this is the role for you!

We are looking for a manager to be part of our team in User Experience Services as Head of User Support. The role includes leading a team of dedicated country managers and support specialists. Additionally, you will collaborate closely with Markets and other Service Practices to ensure User Support services align with overall goals and objectives. Developing and implementing strategies, transformation across customers business processes, applications and infrastructure to ensure highest level of service quality and customer satisfaction.

This position requires deep understanding of successful User Support practices, strong leadership abilities, and a commitment to delivering outstanding customer experiences.

When joining Tietoevry Tech Services as a head of User Support

• You are responsible for ensuring long-term positive development.
• You are responsible for developing the business’ results both in the short-term and long-term.
• You are unconditionally responsible for managing the business according to the management group’s guidelines and instructions while achieving the main goal of the business.
• You are utmost responsible for driving through changes, improvements and measures required to develop the business.
• You are expected, through your leadership, to create conditions for a strong operating culture with positive attitudes, values, goals, and behaviors.
• You are expected, through your leadership, to maintain and provide the best conditions for the business to continue being an attractive workplace and to continue reaching common business goals.

Who we are looking for

• You have experience of having full leadership in management positions.
• You have a degree in Economics, IT or other relevant degrees.
• You have experience of working with agreement negotiations and procurements.
• You have experience of driving and being responsible for sales and customer relations.
• You are used to working directly with the owner or the board.
• You have good communicative properties, fluent language skills in English.

 We also believe you have

• Experience of working in leading positions within Tech and the consulting industry.
• Been part of a management team.
• Experience of having profit and loss responsibility yourself.
• Good understanding of Tech and the consulting industry.

We offer

We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance on top of compensation that matches your expertise. We offer you an opportunity to create the future of a growing and fast-developing and important sector.

We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired?

We look forward to your application!

Please attach your CV or LinkedIn-profile and we will review your application. Interviews will be held on a continuous basis, so we encourage you to apply today. Any questions? Reach out to Talent Acquisition Advisor Max Hedman ([email protected])

Hope to hear from you soon!

Location: Sweden, Finland or Czech Republic.

We perform background checks on all final candidates.

Tietoevry declines calls from recruitment companies.

Tietoevry Tech Services is a leading transformation and managed IT services provider, focusing on Nordic-based private and public customers across industries.
With our full scope of digital solutions, including applications, multi-cloud, data & AI and security services, we help businesses thrive and keep Nordic societies running.
We are a global team of 7,000+ experts representing over 50 nationalities, delivering services to our customers by combining global capabilities with Nordic proximity. Guided by our values equality, transparency and trust, we aim to be the best possible place to work at.

Now, we are looking for talented people who want to join us on our exciting journey towards becoming a standalone company and shape the digital landscape in the Nordics with us.

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)