The Role
As the Head of Customer Support, you will lead a team of 25+ support agents, develop strategies to improve customer satisfaction, oversee daily operations, and create training programs for team development. You will collaborate with cross-functional teams to integrate customer feedback into product and service improvements.
Summary Generated by Built In
The Company
What We Do
Travel, Explore, Discover, Experience
Welcome redefines the way people travel by offering the most personalized and wholesome travel experience from the moment they start planning their trip until the moment they return home. Welcome provides travelers with the warmest, most informative and friendliest transfer from and to the airport.
Welcome helps you make the most of your travels by providing transfer services, essential products, pre-ordered tickets to top attractions, tips and tailor-made experiences led by locals