Job Description: Head of Supply Chain Operations
About JD.com
JD.com is China's largest online retailer and its biggest overall retailer, as well as the country's biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivaled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion – a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing, and smart technology. For more information, visit www.corporate.jd.com.
About JD Logistics
JD Logistics, a business group under JD.com, leverages the company's advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructures of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium-sized warehousing, oversized warehousing, cross-border, cold chain delivery, frozen and chilled warehousing facilities, B2B, and crowdsourcing logistics. We believe technology innovation can drive smart logistics. JD built the world's first fully automated warehouse in Shanghai and is currently developing its own drones and automated delivery robots. For more information, visit www.jdwl.com.
Responsibilities
- Lead the development and execution of end-to-end supply chain strategies, ensuring alignment with the company’s goals for cost efficiency, service excellence, and scalability.
- Oversee supply chain planning, including demand forecasting, procurement, inventory management, and distribution operations, to optimize efficiency and reduce lead times.
- Develop and maintain strong partnerships with suppliers, logistics providers, and internal stakeholders to ensure seamless operations and adaptability to changing demands.
- Drive continuous improvement initiatives across supply chain processes, utilizing data analytics and technology to enhance productivity and reduce operational costs.
- Ensure compliance with local and international regulations across all aspects of the supply chain, including customs, safety standards, and environmental policies.
- Monitor key supply chain metrics and implement corrective actions to address any deviations, ensuring high standards of accuracy, timeliness, and quality.
- Collaborate with technology teams to develop and deploy innovative tools and systems that support automation, visibility, and real-time decision-making within the supply chain.
- Lead a high-performing team, fostering a culture of accountability, innovation, and professional development.
Qualifications
- Master’s degree in Supply Chain Management, Logistics, Operations, or a related field (MBA or advanced certifications like APICS, CSCMP, or Six Sigma Black Belt strongly preferred).
- At least 10 years of progressive experience in supply chain operations, with a proven track record of leading large-scale, complex supply chain initiatives.
- Expertise in inventory management, procurement strategies, demand planning, and logistics operations in a fast-paced, high-growth environment.
- Strong understanding of global supply chain networks and technologies, including warehouse automation, IoT, and data analytics tools.
- Exceptional problem-solving and analytical skills, with the ability to make data-driven decisions and implement innovative solutions.
- Demonstrated leadership experience, with a focus on managing diverse teams and building a collaborative, high-performance culture.
- Advanced knowledge of compliance standards, risk management, and sustainability practices within supply chain operations.
Preferred Qualifications
- Experience in the e-commerce or retail sector, managing high-volume supply chains with complex product categories.
- Strong familiarity with emerging technologies such as AI, machine learning, and blockchain in supply chain optimization.
- Fluency in Mandarin Chinese is highly preferred, alongside strong English communication skills.
- Proven ability to deliver results in a dynamic, rapidly changing environment with multiple priorities.
Join JD.com and JD Logistics
As the Head of Supply Chain Operations, you will play a pivotal role in shaping the backbone of our business, ensuring that we continue to deliver exceptional service to our customers while driving innovation and operational excellence. If you are a visionary leader with a passion for supply chain transformation, we encourage you to apply.
Top Skills
What We Do
JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue.
With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers.
To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world.
By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more.
Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.
