Head of Self-Serve Business

We are looking for a new Head of Self-Service Business (Team Plan) to join our team and take this exciting, entrepreneurial business line to the next level. The Team plan is our most flexible plan, designed for clients of 5 to 100 users. Launched in 2019, it serves over 800 clients in all of our geographies: US, UK, FR and Germany. 

We are looking for an individual that is both willing to roll up their sleeves and work on operational topics, handling prospects and customers requests, delivering product demos, but also able to have a big picture view, define a strategy, build a roadmap and optimize the full funnel. 

As the Head of our Team Plan, you will be fully accountable and responsible for scaling this business line enabling a product led growth strategy, acting as the CEO of your division and maximizing impact. You will be working closely with Marketing, Product, Sales, Customer Success and Operations teams to find and execute new growth opportunities. 

You will be reporting to the Director of Operations and you’ll be joining a large and international team.

Within 1 month, you will:

• Experience a comprehensive onboarding that includes an insight into our teams, culture, and product and tools (Salesforce, Marketo, Salesloft…)
• Master the product and the pitch
• Host your first demo webinar
• Build a preliminary diagnostic of the team plan

Within 3 months, you will:

• Be fully autonomous to develop the business on a day-to-day basis 
• Be the point of contact to report on our self serve business performance globally 
• Be fully accountable for the coaching of our Self Serve Specialist in the US and North American performance 
• Lead 1-2 projects to increase conversion rates and clients retention (Marketing campaigns, Product improvement)

Within 6 months, you will:

• Identify and lead strategic projects for our Self Serve business 
• Build a roadmap and define targets for the next 12 months for our Self Serve business
• Contribute as a subject-matter expert on Self-Serve business best practices and share your knowledge with the rest of the organization

Within 12 months, you will:

• Be the internal expert on all Product Led Growth topics
• Contribute as a subject-matter expert on these topics and share your knowledge with the rest of the organization, ensuring your key learnings and efficiency improvements are applied to other parts of the organization 
• Be fully autonomous and accountable on your scope

The Skills Set:

• 2-3+ years of experience in consulting or finance and or a customer facing role, preferably in a tech startup environment
• Entrepreneurial mindset, thrives in a fast past environment
• Analytical skills and structured thinking; you know how to turn data into a vision and build a roadmap
• Project management skills and ability to work collaboratively in a fast-paced environment
• Familiarity with sales & marketing funnel reporting and industry KPIs
• Excellent written and verbal communication skills
• Native French proficiency, very good English proficiency
• Previous experience of performing software/platform demos and experience using Salesforce, Salesloft, Trello is nice to have
• Enthusiasm for our culture explained here

What we offer:

• Compensation: Package includes base salary, a variable component and equity 📈
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. 
• Balance: Flexible hours, full remote work possible anywhere in France 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻‍💻🏆

Interview Process:

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with our current Head of Self Serve Business
• Case Study Meeting with our current Head of Self Serve Business and our Director of Operations
• Clarification Meeting with the Demand Generation Team
• Culture Fit Meeting with our CEO
• Offer!

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!