Head of Sales (USA Only - 100% Remote)

About Us

Close is building the modern CRM for small, scaling businesses - just like us.

Today, we’re 100+ people across 22 countries. We’re united in our goal to help small businesses sell better by eliminating manual work and empowering them to focus on what matters most: relationships. 

Close sets our compass by our customers and our people. Sustainability is core to serving both; we care deeply about the health of our business and the wellbeing of our team. We’re bootstrapped - meaning we’ve accepted no outside funding - and fully remote since 2016. The way we’ve chosen to build our business allows us to chart our own course. 

Our team prioritizes impact, ownership, and quality. As a growing, remote-first company, we favor asynchronicity over meetings and we relentlessly prioritize work that moves the needle. We practice a mature approach to the workplace -- we expect our team to manage time effectively, communicate thoughtfully with teammates and customers, and produce great work.

About the Role

We began as Elastic Sales, a sales-as-a-service business where our team experimented with innovative sales tactics. Close was born from the need for condensed sales communication and CRM software to keep up with the team’s success. Along the way, we developed cutting edge sales practices, strong opinions, and a reputation as a leader in the space.

Now, we’re looking for a Head of Sales to bring us back to those roots and lead Close into the exciting future of modern sales.

Our Head of Sales will own, optimize, and accelerate our Sales function. You’ll manage and scale a team of Account Executives and Sales Development Representatives. You’ll be responsible for our MRR target and ensuring the most important numbers go up and to the right. 

At Close, we are our own customer. You’ll be optimizing our sales process and running innovative experiments that benefit not only our team, but our customers who look to us for expertise. 

The Head of Sales role at Close is a unique opportunity to redefine the future of sales in the technology and SaaS space. This is not just about leading our team; it’s about being at the forefront of a transformation. 

You’ll report to our Sr. Director of Sales and Customer Success, Liz Stephany, and will partner closely with Steli Efti, our CEO.

You are:

• An experienced sales leader with 5-15 years in sales, ideally within growing SaaS or tech companies.

• Skilled at building and scaling small, effective sales teams, with a strong track record of meeting and exceeding ambitious revenue goals.

• An expert with inbound sales and Product-Led Growth (PLG) trial-hybrid model and knowledgeable about SaaS sales processes.

• Strategic and innovative, with a forward-thinking approach to sales and a willingness to test new tactics, especially using AI and other tech-driven tools

• An effective communicator and strong negotiator who can clearly share ideas, coach and motivate your team, and work well across departments and stakeholders.

• Driven to make a meaningful impact and ready to push boundaries, take calculated risks, and lead a transformation in sales.

You will:

• Build and lead a high-performing sales team focused on reaching ambitious revenue goals

• Sell by example and own your own book of business.

• Own monthly recurring revenue targets, driving steady growth in trial conversion rates over time.

• Innovate with modern sales tactics, developing a unique sales playbook aligned with Close’s vision.

• Have the autonomy to introduce new tools, explore AI-driven sales processes, and develop data-focused strategies for success.

• Partner closely with senior leaders, including CEO Steli Efti, to ensure sales strategies support Close’s growth goals.

• Collaborate with marketing, product, and customer success teams to deliver a seamless customer experience and improve the sales funnel.

• Represent Close’s vision of a modern, agile approach to sales, contributing to industry discussions and thought leadership.

Benefits

• Competitive compensation including an organization-wide goal-based bonus

• Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break and Summer Holiday Break. Each year with the company, you’ll receive 2 extra PTO days.

• 80% Work Option: Work with your manager to choose between working 5 day weeks (standard full-time) or 4 day weeks @ 80% pay

• Paid Parental Leave for primary and secondary caregivers

• Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical 

• Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents)

• 401k (US residents): We match 6% contributions with immediate vesting

Our Values

Build a house you want to live in - Examine long-term thinking and action

No BS - Practice transparency and honesty, especially when it’s hard

Invest in each other - Build successful relationships with your coworkers and customers

Discipline equals freedom - Keep your word to yourself and others

Strive for greatness - Constantly challenge yourself and others

Learn More

Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint. 

Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2025, we’re headed to Paris, France. 

Explore our product. You can watch a ten-minute video demo on our home page.

Our Hiring Process

We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume.

While we are excited by all the opportunities that generative AI has unlocked, we request that you refrain from relying on AI tools when completing an application. Every application is read closely by humans and any obviously AI generated applications will be disregarded.

Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. 

If you progress to the interview process, you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.

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