Head: Retentions & Renewals

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Join the Old Mutual Insure leadership team and drive the Renewals and Retention’s excellence through the development and delivery of sound practices to achieve the desired business outcomes. Planning and implementation of fit-for-purpose regional underwriting frameworks and functionalities that support the growth and development of Retail business performance.

Responsibilities:

• Develop, implement, and ensure the delivery of Retail Retentions and Renewals frameworks to ensure contribution to the achievement of the business strategy and ease of doing business for Retail.
• Continuous improvement to ensure effective service
• Service delivery to ensure customer satisfaction
• Cost control and governance adherence
• Quality people management practices

Requirements [ Skills, Experience]:

• A bachelor’s degree or advanced diploma NQF level 7 in a relevant field or equivalent.
• 5 – 8 years’ experience in the field of underwriting and short-term insurance business
• 2 – 3 years’ experience in leading and managing a team in the insurance industry.

The Recruitment Process:  

• TA Interview: A specialist from the Talent Acquisition team will interview to ensure culture & environment fit as well as to answer any questions you may have regarding OMI. The intention is to give you an
• understanding of our business, our culture & values and more context on the role. It will also allow up the opportunity to get to know you a little better 😊
• Panel Interview: Hiring Manager & HC Interview to ensure technical capability – often scenario based
• Psychometric Assessment
• Vetting & Internal Verification 
• Offer

Purpose:Manages the underwriting business with a team of underwriters. Develops the underwriting policy, procedures, and practices. Evaluates risks with high insured amounts, coverage complexity, and those in excess of field approval limits. Provides counsel to underwriters regarding risk evaluation and rating.Underwriting Insurance Cases

• Review and authorize complex, high-value, and/or unusual underwriting proposals from within the team to ensure that these proposals are constructed within acceptable commercial and risk parameters, leading on decisions relating to the highest-value and most complex or unusual risks.

Underwriting Automation

• Guide the development and continuous improvement of automated underwriting processes and systems for a product or line of business, specifying process and system functionalities that enhance the efficiency and effectiveness of underwriting.

Organizational Risk Management

• Manage a significant portion of the organization's risk management and/or risk control processes. This includes contributing to the development and implementation of risk management policies and procedures.

Regulatory and Compliance Management

• Monitor and manage a wide range of activities of a significant team, ensuring compliance with regulatory requirements by liaising with all internal risk management functions while supporting the development and implementation of the organization's compliance policy.

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.

Performance Management

• Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

Budgeting

• Develop and/or deliver budget plans with guidance from senior colleagues.

Document Preparation

• Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience.

Financial Policies, Guidelines, and Protocols

• Create a plan to deliver and review financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practice.

Organizational Capability Building

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build their professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Skills

Accounting, Budget Management, Change Management, Data Compilation, Executing Plans, Financial Acumen, Legal Practices, Management Reporting, Numerical Aptitude, Policies & Procedures, Presenting Solutions, Professional Presentation, Risk Management, Servant Leadership, Underwriting Management

Competencies

Balances StakeholdersBuilds Effective TeamsBusiness InsightCommunicates EffectivelyEnsures AccountabilityFinancial AcumenInstills TrustManages Ambiguity

Education

NQF Level 9 – Masters

Closing Date

30 April 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!