Head of Product Insights

Job Description

abrdn plc is one of Europe’s largest investment companies, and we are built on a long-standing culture of caring about the future and making a positive impact.

Together we invest for a better future. We do it to make a difference to the lives of our clients and customers, our employees, society, and our shareholders. Our business is structured around three distinct areas focused on our clients' changing needs. 

• abrdn Investments – a leading investment management business looking after £368bn of assets for Institutional, Wholesale and Insurance clients 

• abrdn Adviser – one of the UK’s largest providers of platform services to financial advisers with £75bn in assets across our Wrap and Elevate platforms 

• interactive investor – the UK’s most trusted investment platform for individual investors with 430,000 customers who have invested almost £75bn with us  

Our strategy is to build a vibrant and value-creating purpose-led organisation, with the current and future needs of our stakeholders at the heart of all we do. 

About The Department 

Adviser Product & Technology Operations (ProdOps) is an enabling function within abrdn. We create, and continuously improve, the end-to-end environment in which our colleagues deliver value. We embody the values of our agile Product Operating Model, applying the same rigor as the Enabling, Product, and Journey Teams to create customer value and demonstrate a tangible return on investment.

About the role 

As Head of Product Insight, you will be responsible for ongoing reviews of our investment platform creating Decision Advantage for abrdn Adviser.
Your primary focus will be on ensuring narratives are reliable and meaningful to enable teams to make informed confident evidenced based decisions. To do this you will bring together multiple sources of data and research to create a coherent, structured foundation for product and client analysis.  Using a variety of data & analytic techniques you will identify key trends and opportunities that drive strategic decision-making.
This exciting role will also play a key role in increasing data literacy across the organisation, equipping stakeholders with the skills and understanding needed to interpret insights effectively and embed data-driven thinking into everyday decision-making.

Key responsibilities  

Leading your team to support improvements, and identify gaps, that enhance our ability to deliver data-driven customer value, whilst creating a Decision Advantage for abrdn Adviser.  
Increasing data literacy across the organisation, equipping stakeholders with the skills and understanding needed to interpret insights effectively and embed data-driven thinking into everyday decision-making. 

With strong communication and storytelling skills, you will translate complex findings into clear, compelling insights that shape abrdn's product development, customer engagement, and business growth.

Knowledge, Skills and Experience 

The ideal candidate will possess the following:

• Ability to lead, mentor, and develop a team.

• Strong ability to collect, clean, and structure datasets from multiple sources.

• Proficiency in Experience with Analytics tools.

• Ability to extract meaningful insights from data to inform product and business decisions.

• Experience in identifying product gaps and opportunities based on data and research.

• Ability to foster a culture of curiosity, collaboration, and continuous learning.

• Passion for increasing data literacy across an organisation.

Our Benefits 
 
There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. 
 
When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here. 
 
Our business 
 
Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do here. 
 
An inclusive way of working 
 
Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you. 
 
At abrdn we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business. 
 
An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help. 

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment.  We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance.  We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.