If you are looking to excel and make a difference, take a closer look at us…
Functional (job responsibilities)
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Responsible to ensure effective internal and external support of the operations and service delivery by managing relevant support team and involvement on projects.
- Optimizing resources & implementing new task methodologies, processes, tools to continuously improve service effectiveness & efficiencies for concrete control and timely deliverable sustaining an excellent operational functionality and bank’s ultimate bottom line.
- To propose and manage projects that delivery new capabilities in wealth management and banking services by way of technological solutions, team structures and customer profiles.
- Review and keep relevant, the processes of products and services delivery to customers. Manage, update and put in place checks and balances to minimize and manage risk in existing processes.
- To manage and resolve customer feedback, complaints, miss-selling allegations and representing RWM in dispute resolution proceedings.
- To manage the first line control team and customer tagging team.
Managerial (team/group responsibilities)
- Manage and lead a team that is aligned to the business strategic priorities and work collaboratively with colleagues throughout the franchise.
- Team leadership and management of team members, including effective team performance, talent management and succession planning.
Organizational (organizational responsibilities) including Strategic Cost Management and Financial Goals
- Partner with internal stakeholders to ensure timely delivery of RWM strategic priorities.
- Demonstrate effective leadership and teamwork to ensure that the needs of external stakeholders (e.g. customers, business partners, regulators, etc.) are understood and satisfied efficiently.
Education/Qualification
- Degree holder, including a proven good track record of managing a team or implemented successful business strategies.
- A postgraduate tertiary or a professional certification is a plus.
Experience
- Minimum 10 years of working experience in the Banking/Financial industry with minimum 5 years in a managerial position.
- Experience in wealth operations covering trade conciliation, client on-boarding, capital market products, digital platform, funds and alternatives.
- Day to day dealing in operations, regulatory compliance, and technology stakeholders
Special Skills
- Leadership and organizational skills to oversee and streamline operations, lead and motivate team, and work with business partners.
- Strategic planning and implementation to develop and execute operational strategies.
- Financial and commercial acumen to manage budgets, control costs, and support business growth.
- Project management to oversee various projects and initiatives.
- Analytical and problem-solving skills to evaluate solutions and make decisions.
- Risk management and mitigation to identify and address potential risks.
- Strong knowledge of the Malaysia & Singapore regulations and policies.
- Strong relationship with the local regulatory bodies of both countries.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
What We Do
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country.
With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture.
Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services
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