Head of Operations and Commercial

Job Description:

Head of Operations and Commercial

Staines (requirement to be onsite at Staines frequently)

Hybrid & flexible working options

Permanent role

Competitive salary & benefits package

Full Time – 37.5 hours

Closing date for applications – Friday 7th February 2025

We make health happen!

At Bupa, our purpose is to help people to live longer, healthier, happier lives and making a better world. As the Head of Operations & Commercial, you will play a crucial role in achieving this mission by leading the end-to-end logistical operations for both Bupa Campus and the Clinical Training Academy (CTA) in Staines. This role is vital in ensuring efficiency and effectiveness in processes, driving strategic initiatives, and delivering a world-class learner experience both in person and remotely. You will also have commercial accountabilities, looking at opportunities to generate revenue and fostering new and existing partnerships.

This is a pivotal role which will be critical to the success of the Academy and delivering on future ambitions. This is an opportunity to put Bupa at the forefront, as the healthcare provider with the market leading offering for clinical development.

How you’ll help us make health happen:

• Leading the operational management including day-to-day operations of the facility including utilisation, event management, evaluation & experience
• Working with the central team, educators and external vendors to ensure the successful delivery of learning initiatives
• Implement rigorous operational processes and continually reviewing these for continuous improvement
• Establish and manage robust evaluation process to collect and analyse learner feedback concerning the usability and effectiveness of the learning environment. Utilise this feedback to drive continuous improvements in both content and interface design
• Act as a Campus Ambassador, lead the marketing strategy to ensure awareness and effective utilisation of the campus
• Plan and administer the budget, oversight for both Campus and CTA operational budgets
• Collaborating with Group Tech & Digital People Solutions (DPS) to ensure the learner experience meets expectations both digitally and in person
• Manage operational KPI’s and effectiveness of the physical site and learner experience
• Line manage the operational team
• Drive business development and meeting commercial targets in line with CTA annual costs
• Manage external suppliers & partnerships
• Engage and influence stakeholders as required.

Key Skills/Qualifications needed for this role:

The ideal role holder will bring a level of experience and expertise in operational management of a large facility or function, with a passion for delivering world class experiences and operational excellence. Along with a curiosity and passion for the future growth and opportunities.

• Experience working within a large global matrix organisation
• Experience in leading learning operations for a professional organisation or academy, ideally globally
• Strong communication skills and is astute at identifying performance issues
• Excellent project management skills with the ability to prioritise and execute multiple initiatives in a fast paced and changing environment
• Strong analytical skills to assess the effectiveness of learning programs and make data-driven decisions
• Exceptional stakeholder management and communication skills with the ability to influence at all levels
• Good understanding of LMS and LXP functionalities, including experience in leading service management teams 
• Commercial acumen and business development experience.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Company car allowance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

Time Type:

Full time

Job Area:

Delivery and Operations

Locations:

Staines - Willow House