The opportunity
We have a unique opportunity for a Head of New Business Processing to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.
Joining our specialist property lending division, you’ll manage our mortgage Underwriting and Completions teams, ensuring alignment with the Bank's credit appetite and delivering exceptional customer service that bolsters our reputation and drives repeat business from our Broker network.
Holding a mandate of up to £5m, you'll report to the credit committee for cases between £5m and £10m. Key responsibilities include embedding the Property division's strategy, achieving service standards, overseeing pipeline management, liaising with Treasury on forecasts, managing key third-party relationships, and collaborating with the Commercial Director to ensure originations targets are achieved.
The role will be on a hybrid working arrangement, 3 days a week from our Basingstoke office (Monday and Wednesday compulsory, the other day optional) and the rest of the week from home.
What we are looking for in you…
What is important to us is that you have a proven track record in managing underwriting/completions (teams and processes) in a specialist (buy-to-let and/or bridging finance) mortgage lending environment. You will have a comprehensive understanding of the mortgage product lifecycle and customer journey, with the ability to thrive in a regulated lending environment. You will have demonstrable experience in working with specialist brokers within the property lending industry, with the ability to communicate credibly and build relationships effectively.
What is also important is that you are a team player, with a natural flair for collaboration and to see things through, with a keen eye for quality in customer experience and outcomes with the ability to make important decisions in a pressurised setting. You will have proven people management/leadership capability, fostering a culture of professional growth and development.
What’s in it for you…
As well as a competitive salary, we offer an annual performance related bonus (up to 15% of base salary) based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 28 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.
Wellbeing is also high on our agenda, and we offer private healthcare benefits through Bupa (single cover). In addition, all colleagues have free access to TELUS Health EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).
Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!
Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.
We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact
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What We Do
Traditional financial service providers are often burdened with costly overheads including expensive branch networks, inflexible technology and huge armies of people. At Castle Trust Bank, we keep our overheads to a minimum and we use savings proceeds to fund our lending solutions.
In the past, we offered investment products to our customers which proved very popular. As a bank, we now offer savings accounts, giving our customers the added benefit of FSCS protection for their deposits. Our history means that we have a strong understanding of what our customers need and have built our savings range with those customers and their needs front of mind.
In a complex world, we strive for openness and clarity. We place the highest importance on treating our customers fairly not just because it's the right thing to do but because we know that the trust of our customers is crucial to our future success.
We recognise that for many mortgage customers, traditional solutions don't cut the mustard. These customers can often have high quality assets but unconventional income and so find it difficult to borrow at reasonable rates and on sensible terms.
What experienced buy to let investors need is lending with imagination. They need a lender that recognises cash flow and net worth are not the same thing. They need a lender that is flexible in their approach and makes considered, logical decisions. Castle Trust Bank is that lender.
We also offer point of sale finance through our Omni Capital Retail Finance arm. Partnering with retailers nationwide, we support their business by offering finance plans to their customers. OmniPort technology gives retailers paperless credit approval which fits seamlessly with their sales processes and customers can use our dedicated customer portal to keep up to date with their loans
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