Senior Director, Marketplace Business (Demand)

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. As one of the fastest-growing e-commerce companies, we have built a reputation for reliability and excellence. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.   

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   

Job Summary: 

As the leader of our third-party (3P) marketplace demand team in Taiwan you will be responsible for our sales and account management teams onboarding and supporting sellers to our platform in Taiwan. In this role, you will build and manage a high performing team that drives revenue growth through best-in-class seller experiences. This role offers a unique opportunity to build and lead a marketplace demand team from the ground up and make a significant impact on Coupang’s growth in Taiwan. 

What You Will Do: 

• Provide leadership, guidance, and support to foster a high performance culture in a high growth phase. 
• Establish clear team objectives and ensure all members understand their roles in achieving these targets. 
• Regularly assess team performance, offer constructive feedback, and implement strategies for continuous improvement and high performance. 
• Identify skill gaps within the team and coordinate training sessions to enhance competencies and professional growth. 
• Oversee daily operations, ensuring processes run smoothly, efficiency and align with organisational standards and goals.  
• Define revenue targets, monitor key performance indicators and implement strategies to drive growth. 

Essential Qualifications: 

• 15+ years of experience in e-commerce, marketplace management, distribution, or related fields, with a proven track record of scaling a 3P marketplace seller business. Demonstrated success in building and leading high-performing teams. 
• Comprehensive understanding of e-commerce ecosystems, including seller dynamics and an ability to leverage this knowledge for strategic growth. 
• Knowledge of logistics, fulfillment processes, and supply chain operations, particularly 3P marketplace environments. 
• Proven ability to negotiate and foster a long-term partnerships with 3P sellers, suppliers and other stakeholders, driving mutual growth and customer satisfaction. 
• Strong leadership skills with experience managing cross functional teams to execute complex marketplace projects effectively. 
• Exceptional analytical and problem-solving abilities, with the capacity to leverage data insights to inform business decisions, improve processes and optimize team performance. 
• A strong commitment to delivering exceptional results for customers, aligning seller operations with the company’s customer-first (wow the customer) approach. 
• Excellent written and verbal communication skills in English. Mandarin language not mandatory but an advantage.