Job Description
Come and be yourself with us!
Being a Bobber means bringing your whole self to work-whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.
Our team is growing, and we're looking for an enthusiastic Customer Experience Specialist to be the first point of contact for our customers. You'll help ensure every interaction with HiBob is a positive one, contributing to our world-class support team and making a real impact on our customer experience.
Who we are..
The Global Enablement team is a driver of change - we help our GTM teams execute through a programmatic, data-driven approach. We are responsible for preparing and empowering our bobbers to become bob champions and trusted advisors, driving new business, adoption and growth to our customer village.
HiBob's innovative platform, Bob, is revolutionizing HR. As part of our fast-growing, global company, you'll play a critical role in enabling our GTM and Customer Success (CS) teams to deliver exceptional experiences that empower organizations to thrive.
Who you are..
- Experience: Proven track record in a product enablement or field enablement leadership role, preferably within a SaaS or HR technology environment.
- Leadership Skills: Strong people management experience with the ability to motivate, coach, and develop a team.
- Strategic Mindset: Demonstrated ability to develop and execute enablement strategies that align with business goals and deliver measurable results.
- Collaboration: Exceptional cross-functional collaboration skills, with the ability to influence and align diverse teams.
- Communication: Clear and engaging communication skills, with a knack for translating complex concepts into actionable insights.
Job Requirements
As the Head of our Global Product Enablement team, you will ..
- Lead and Inspire: Manage and grow a high-performing enablement team, fostering a culture of collaboration, innovation, and continuous learning.
- Shape Strategy: Develop and execute HiBob's global product enablement strategy for GTM and CS teams, ensuring alignment with our stakeholders, business objectives and customer needs.
- Create Impactful Programs: Design and deliver world-class enablement programs, including hands-on workshops, certifications, and onboarding materials, that equip teams to master HiBob's product and its application in the HR space.
- Partner with Key Stakeholders: Collaborate closely with Product, Sales, Marketing, and CS leadership to launch new features, refine go-to-market strategies, and drive product adoption. Be a partner with our product leadership team.
- Drive Outcomes: Develop metrics to measure the effectiveness of enablement efforts, such as product adoption rates, customer satisfaction (CSAT), time-to-productivity, and certification ROI.
Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
- Company share options plan
- We have a flexible hybrid working model
- Work from home allowance- to get your home office set up!
- Payment for sick leave from the first day
- 2 Social Impact days per year for volunteering
- Annual Headspace subscription and wellness benefits
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- 10 bis or cibus/wolt- you get to pick!
- Transportation allowance
- Dog-friendly
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
Top Skills
What the Team is Saying
What We Do
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Why Work With Us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
Gallery
HiBob Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We love collaborating and connecting with our team members in person and we hope you do too. Our team spends 2-3 days per week in our NYC office.
