Head of Enterprise Business Resilience

We are looking for an experienced leader to oversee the global governance and implementation of our Operational Resilience strategy. This role involves designing resilience controls and methodology, managing global execution, and coordinating change management, training, and communication. The successful candidate will collaborate with Critical Operations Owners and other stakeholders to understand critical operations and services, implement resilience metrics, and support scenario testing. Additionally, this role includes managing the budget for resilience initiatives and ensuring effective governance of resilience controls.

Key Accountabilities

Operational Resilience Execution Strategy and Management

• Develop and implement the Enterprise Operational Resilience Program, including workstreams, operating model, scope, approach, timeline, and KPIs, while ensuring alignment with other enterprise programs.
• Establish procedures for consistent adoption of resilience capabilities across the enterprise, in line with corporate objectives and regulatory requirements. Lead global processes and capabilities such as reporting, resilience MIS, analytics, and risk indicator monitoring.
• Define and report KPIs to track progress and address bottlenecks. Influence COOs and business heads to manage execution within budget, ensuring optimal resource allocation and engagement with the Transformation Committee.

Operational Resilience Governance

• Lead the design and implementation of the Enterprise Operational Resilience Governance structure, collaborating with business, technology, operations, and risk partners to ensure accountability and transparency.
• Act as Manulife’s primary Line 1 executive representative to external regulators on Operational Resilience.
• Ensure the program meets its mandate, executes policies effectively, drives change, creates efficiencies, and achieves desired outcomes in line with business and regulatory expectations.

Operational Resilience Posture Monitoring and Reporting

• Design and implement KRIs to monitor Critical Operations within impact tolerances. Influence first-line stakeholders to identify, analyze, and remediate material vulnerabilities, ensuring corrective actions are taken.
• Partner with Second Line counterparts for consistent reporting on the company's resilience posture to the Operational Risk Committee.

Enterprise Change Management, Training, and Communication

• Lead change management efforts for smooth implementation of operational resilience strategies.
• Develop and deliver training programs to equip employees with necessary skills and knowledge.
• Design and implement a communication strategy to keep stakeholders informed and engaged, fostering a culture of resilience and readiness.

Team Building and Leadership

• Build and lead a team of 8-10 members with direct and matrix reporting to manage operational resilience, requiring cross-functional skills in strategy, data, change management, and operational resilience knowledge.

Job Requirement:

• Bachelors/ Masters degree in business administration, strategy, operation management, or a related field.
• 15+ years of experience in Insurance, Banking, or Wealth and Asset Management, with 5+ years in Business Continuity Management or Operations Management role.
• Extensive knowledge of discipline of operational resilience and business continuity risk management.
• Expert knowledge of risk management principles, best practices, and tools
• Strong understanding of financial services regulations and interfacing with internal Compliance and Risk partners.
• Membership in relevant industry groups an asset e.g. Business Continuity Institute, Resilience Information Exchange (RIE).

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, Ontario

Hybrid

Salary range is expected to be between

$175,700.00 CAD - $326,000.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.