From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
The Role
As Head of Regulatory Compliance (PCF-12) you will be working closely with Paymentsense Ireland Limited (PIL) board and management to continuously enhance the Regulatory Compliance programme for Ireland and EEA. In particular, you will have responsibility for ensuring a second line oversight of regulatory compliance framework and will manage the Central Bank of Ireland (CBI) regulatory interactions and reporting.
The role falls within the category of PCF-12 under the CBI’s Fitness and Probity rules. As such, you will need to meet the fitness (qualifications, skills, and experience) and probity (integrity, reputation, and character) requirements of the role. You will also be subject to detailed background checks, including references, qualifications, and any prior regulatory interactions.
What you will do…
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Lead and enhance the Regulatory Compliance Program (non-AML), overseeing the compliance team and staying updated on regulatory changes to integrate them into practices.
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Manage communication with governance committees, senior management, the board, and the Central Bank, ensuring compliance with obligations and handling regulatory inquiries.
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Provide regulatory training for employees, maintain training records, and review compliance policies, procedures, and monitoring programs to reflect best practices and regulatory developments.
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Track and resolve compliance issues, report to management, and implement initiatives to address risks while embedding sustainable compliance practices.
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Oversee outsourced regulatory compliance activities to ensure alignment with the company’s Outsourcing policy.
What will you bring…
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Proven experience in a similar role within an Irish financial institution, preferably in e-money or payments, with a Bachelor’s degree in Law, Business, or related field, and Licensed Compliance Officer (LCI) qualifications (or equivalent).
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Extensive regulatory compliance experience in payments, card schemes (Visa, MC, Amex), and financial technology, with strong knowledge of Irish and EEA regulatory standards.
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Expertise in developing and managing compliance programs, including monitoring, testing, and assurance, with a track record of guiding cross-functional teams on regulatory matters.
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Pragmatic and commercially-minded, with the ability to thrive in a fast-paced fintech environment, demonstrating a high sense of responsibility, autonomy, and attention to detail.
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Proactive, fair-minded, and vigilant, with a strong ability to assess facts objectively and identify potential regulatory breaches.
Dojo from the get-go
First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell.
Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.
And today, there’s over 1,200 of us in multiple locations across the UK, Ireland, Spain, and Italy.
Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships.
We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Dojo home and away
We love collaboration. We have offices across Europe – that takes some dynamism.
Long-distance calls are a must, but we’ve always valued in-person work when it’s possible, especially meetings. We aim for asynchronous communication when we can though.
Don’t like rules? Nor do we. We avoid top-down policies – it’s all about teams having the power to fuel their success.
At Dojo, you’re trusted to judge what you see and make the call in the best interest of our customers.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
#LI-Hybrid
What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
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