Company Overview
At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.
We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.
Job Category
We are seeking a strategic and results-driven leader to serve as our Head of Client Account Management for the Personal Loans division. This role is ideal for a proven leader with a deep understanding of account management, revenue growth strategies, and relationship building. You will lead a team of account managers, drive strategic client initiatives, and take full ownership of a portfolio of high-value accounts.
This position requires a strong mix of leadership, analytical thinking, and business acumen to oversee client relationships, optimize partner performance, and collaborate with cross-functional teams to drive long-term success.
Why Join Us?
- Lead a high-impact team and shape the future of client account management.
- Work in a fast-paced, data-driven environment with significant opportunities for growth.
- Competitive compensation and benefits with remote work flexibility.
- Collaborate with top industry experts in the financial services and FinTech space.
- If you are a strategic leader with a passion for client success and revenue growth, we want to hear from you! Apply today and help us redefine account management in the Personal Loans industry.
Responsibilities
Leadership & Team Management
- Lead, mentor, and develop a team of account managers, fostering a high-performance culture.
- Provide strategic guidance and professional development opportunities to enhance team capabilities.
- Oversee P&L management and ensure operational excellence across client accounts.
- Drive collaboration between sales, IT, media, and creative teams to optimize partnership opportunities.
Client Account Ownership & Revenue Growth
- Own and manage a portfolio of Personal Loans accounts, ensuring revenue targets are met or exceeded.
- Develop and implement growth strategies for key accounts, identifying upsell and cross-sell opportunities.
- Build and maintain strong, consultative relationships with key stakeholders, from working teams to executives.
- Oversee client launches, onboarding, and ongoing account management to ensure seamless execution.
- Regularly assess client needs and market trends, developing new solutions to drive engagement and retention.
Data Analysis & Strategic Decision-Making
- Utilize data-driven insights to optimize client performance, identifying trends and patterns that impact revenue.
- Oversee monthly financial closing, reporting, and reconciliation processes to maintain financial accuracy.
- Design and implement tracking mechanisms and intuitive reports to maintain visibility into partner performance.
- Ensure a strong understanding of web metrics and profitability drivers, making strategic decisions accordingly.
Contract Negotiations & Business Strategy
- Lead high-value contract negotiations, ensuring alignment with business objectives.
- Partner with leadership to develop and refine account management strategies for long-term growth.
- Stay ahead of industry trends and FinTech innovations, positioning the company as a market leader.
- Travel as needed (15-20%) for client meetings and strategic business initiatives.
Requirements
- 5+ years of experience in Business Development, Account Management, or Client Strategy, with at least 2 years in a leadership role.
- Proven success in managing client relationships and driving revenue growth.
- Experience in Personal Loans or FinTech is highly preferred.
- Strong project management and problem-solving skills, with the ability to manage multiple priorities.
- Excellent analytical skills, with proficiency in Excel (pivot tables, VLOOKUP's, index match) to analyze large datasets.
- Strong negotiation and communication skills, capable of influencing senior stakeholders.
- Bachelor’s degree in Business, Economics, Marketing, or related field (MBA preferred).
The expected salary range for this position is $115,000 USD to $160,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.
#LI-REMOTE
Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.
Please see QuinStreet’s Employee Privacy Notice here.
Top Skills
What We Do
For more than 15 years, Modernize has been a leader in the home improvement and services industry, connecting homeowners with contractors and other home services professionals. Modernize operates in more than 15 high-value, high-consideration home segments, including new and replacement windows, solar installation, roofing, heating and air conditioning, siding, bathrooms and kitchens, new and replacement gutters, home security, and others. The business brings a network of more than 1,000 contractors and professionals across all segments, offering broad geographical coverage and choice for homeowners.
Modernize is owned and operated by QuinStreet, Inc. (Nasdaq: QNST), a leader in providing performance marketplace technologies and services to the financial services and home services industries. QuinStreet is a pioneer in delivering online marketplace solutions to match searchers with brands in digital media. The company is committed to providing consumers with the information and tools they need to research, find and select the products and brands that meet their needs.
Why Work With Us
We aren’t just in the business of building homes. We’re in the business of building careers.
Modernize Home Services, believes in the professional and personal growth of each employee at every career stage. We offer role-specific improvement tools and resources needed to succeed in your current role, and the role you aspire to take on tomorrow.
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