Head of Account Management

Every day, ePayPolicy helps over 7,500 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)

How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools and check reconciliation, all within a single dashboard.

Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.

Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future.

Job description

ePayPolicy is looking for an accomplished, dynamic, and driven Head of Account Management to lead our Account Management organization. As the Head of Account Management, you will oversee the growth and retention of our client base and drive the strategic direction of the account management organization. 

In this role, you will:

• Support the Account Management organization by helping them develop and execute customer growth and retention strategies through relationship expansion and new product/new feature cross-sales.

• Lead a high-performing account management team by setting clear goals consistent with ePayPolicy’s growth strategies.

• Serve as a senior point of contact for key accounts.

• Collaborate across the ePayPolicy organization to ensure clients receive exceptional support and derive maximum value from our solutions.

• Stay informed about industry trends, competitor activities, and market changes to identify opportunities and potential challenges.

• Monitor account performance, manage sales pipeline, and prepare regular reports for senior management highlighting KPIs and insights.

• Continuously assess and improve account management processes, incentives and tools to optimize our growth objectives.

What you bring:

• Bachelor's degree in Business, Marketing, or a related field.

• 4+ years of experience leading account management or a related role, with a demonstrated history of successfully growing client accounts and selling new products into a customer base.

• Strong leadership and team management skills including goal setting, performance management, etc.

• Demonstrated experience creating and refining compensation plans that align with business objectives. 

• Exceptional communication, negotiation, and presentation abilities.

• Strategic mindset with the ability to identify and capitalize on business opportunities.

• Proven data analysis skills related to portfolio analysis, forecasting, etc. 

• High proficiency in Salesforce and Google Suite.

• Thrives in the fast-paced, dynamic start-up environment inherent to a high-growth technology company like ePayPolicy

• Knowledge of the insurance industry is a plus.

Why ePayPolicy

• Competitive salary

• Comprehensive benefits package with employer-paid basic life and disability premiums

• 401K

• Unlimited PTO

• Company-sponsored quarterly “ePayItForward” initiatives 

• Supportive and inclusive company culture with a focus on work/life balance

• Fully-stocked kitchen

• Lunch stipend when working onsite

• Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)

• Huge opportunity for growth

We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager. 

We value diversity here at ePayPolicy and understand the importance of creating a safe and comfortable work environment, encouraging individualism and authenticity in every member of our team. We strive to create an accessible and inclusive experience for all candidates. If you need an accommodation during the application or recruiting process, please submit a request to our team via this Interview Accommodation form: https://forms.gle/xKppyKTSqfTUi7hz5

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