HDDC Install Project Coordinator - San Diego

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The HDDC Installation Project Coordinator serves as the customer advocate, to ensure the highest quality installation for complex customer projects. This role builds a strong partnership with the Service Providers, Order Management Specialist (OMS) and their assigned Installation Management Specialist. This associate is the gatekeeper for administrative tasking utilized to support the Installation Management Specialist and the customer's project. The HDDC Installation Project Coordinator proactively supports the Installation Management Specialist, to keep them informed of the status of their assigned projects. This position partners with the Order Management Specialist (OMS) to ensure timely and accurate fulfillment of all special orders from the initial sale through the lifecycle of project completion. The Installation Project Coordinator provides updates for the Installation Management Specialist by working with the OMS to verify shipments, inquire about product availability, product returns and secure product lead times on any necessary re-orders. This position interacts with HDDC OMS, vendors, HDDC showroom associates, The Home Depot store associates, Logistics Specialist, trucking/shipping companies, Service Providers and the customers to ensure excellent customer service.

Key Responsibilities:

• 90% Customer Service - Reschedules appointments and cancel when appropriate; Answers inbound calls from customers who have been referred through a store associate, internet lead or other source; Confirms scheduled appointments by validating appointment date/time, address, phone number and project status; Resolves customer complaints or involves the appropriate Install Management Specialist/HDDC Manager to ensure customer satisfaction; Utilizes all available tools to receive, review, respond and update all relevant information; Cooperates with Associates, Installation Managers, Supervisors, and Managers, and completes work activities, as assigned; Documents all Install Management Specialist/Service Provider/OMS/Vendor/Delivery Agent interactions in the computer system for tracking
• 10% Self-Development - Routinely develops skills in related areas of expertise; Maintains awareness of daily, weekly, monthly sales reports; Proactively seeks knowledge on all HDDC products and services

Direct Manager/Direct Reports:

• This position typically reports to HDDC Supervisor or Assistant Store Manager
• This position has 0 Direct Reports

Travel Requirements:

• No travel required.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must be available to work evenings and weekends

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment
• Excellent time management skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 3

Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:
 

The pay range for this position is between $18 - $25