Who We Are
MemryX, Inc. is an AI semiconductor startup company headquartered in Ann Arbor, Michigan, with branches in Taipei and Hsinchu, Taiwan and Bangalore, India. We develop highly scalable and innovative AI accelerator chips that offer high performance, low energy, and customer ease of implementation for embedded Edge AI vision-based applications and real-time data processing. The company has working HW & SW for customer sampling, with production designs in the pipeline, and a system architecture designed for a future of neuromorphic computing. MemryX is backed by excellent VC funding and is currently in a stage of rapid growth.
While our tech is one of a kind we would not be able to make these advancements without our team. Our collaborative culture is one of the keys to our success.
Who You Are
- You are an open and honest communicator who values your team
- You are innovative, enjoy bringing new ideas to the table and are receptive to ideas and feedback from others
- You’re passionate about advancing the state of the world through new technology
- You enjoy the ambiguity and pace of a startup environment
The Role
This role reports to the System Engineering team and will be responsible for customer hardware support. It is a high impact role that requires involvement in customer engagement and operations, identifying customer requirement, board evaluation, MemryX MXM ASIC and module integration, customer documentation, issue tracking and resolution, and establishing strong customer partnerships.
What You Will Be Doing:
- Drive customer issue resolution over supported product features with internal
laboratory and in the field test/debug, working closely with ASIC/FW/SE teams. - Provide customer support for design-in activities with MemryX ASIC and modules.
- Perform customer board review services including schematic, layout, signal integrity,
power and thermal solution. - Generate collateral and documentation such as checklists and best practices.
- Debug customer failures, RMA, problems, including on-site support as needed.
- Host training on products for customers and sales teams.
- Ensures quality customer issue resolution with Service Level Agreement
- Build close relationship with clients and publish regular progress report.
What We Expect to See:
- BS/MS in EE/ECE with 7+ years of experience in Embedded/PC Systems, Customer
Engineering. - Hands-on experience on customer support with ASIC/Module and various host
platforms. - Familiar with issue analysis/debugging of high-speed interfaces like PCIe/USB/DDR.
- Strong written and verbal communication skills and track record in driving solutions
- Self-driven, organized with strong technical skills.
What We Would Be Happy to See:
- Hands-on experience of PCIe based ASIC support with various formfactors.
- Embedded, PC systems experience with Linux/Windows OS.
- Knowledge of ASIC design and board level implementation flow.
Reports to: Sr. Director, Head of VLSI
Work location: Hsinchu, Taiwan
Hours: Full-time
Employment Opportunity and Benefits of Employment: We are committed to creating and fostering a diverse and inclusive workplace environment for all of our employees. We are an equal opportunity employer.
MemryX offers a generous benefits package.
Top Skills
What We Do
MemryX, Inc. (memryx.com) is an AI chip startup company headquartered in Ann Arbor, Michigan, with branches in Teipei and Hsinchun, Taiwan. MemryX’s AI accelerator chips offer server-like performance and accuracy at low power and low cost, and are well positioned for Edge AI applications including autonomous driving, robotics, machine vision etc. MemryX is backed by prominent VCs and offers a great career opportunity for new graduates and experienced engineers alike.
We have multiple job positions open and welcome candidates who are willing to learn on the job and thrive in a dynamic and collaborative environment.
