Summary
Job Description
Launch and lead the execution of Clientelling initiative in store
• Support the Store management in strengthening a client-centric culture among the
team & ensure the full implementation of the Gucci Clientelling program and
initiatives
• Ensure the comprehension of the clientelling KPIs, monitor the performances and
implement action plans to improve them, focusing especially on the data collection,
data quality and client retention
• Coach, train & support each client advisor on the selling floor and through one-tone sessions: implement & follow a coaching calendar
Retain and develop the existing clients
• Proactively support the Client Advisor in building relationships and gaining
customer understanding to promote future visits
• Inspire CAs to implement initiatives personalized on client interests and profile
• Manage and develop VIG clients through personalized development plans
Recruit new clients within and outside of the store
• Monitor and coach SAs on information collection and enrichment: tools usage and
related ceremony
• Provide training, motivation and coaching to sales staffs to enhance their
clientelling skills, calling techniques, and client service standards
Develop multi-sourced new client development initiatives/ activities to ensure ongoing clienteling activity development in collaboration with local corporate team
Manage One To One appointment (OTO) planning and VIP room (where available)
• Stimulate and assists CAs in preparing, executing and following-up OTO initiatives,
coordinates the OTO calendar and monitors results
• Assist SAs when in the preparation of OTO appointments, leveraging on VIP room, visual merchandising, product and hospitality guidelines
Requirements
• 5+ years of Retail experience
• Deep knowledge and understanding of Luxury Business, customers, competitors and products
• Strong customer focus in line with Gucci hospitality culture
• Team/people management
• Problem Solving, Proactivity and Empathy
• Passion for the brand, history and creative culture
• Detail oriented, organized and professional
• Ability to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate, coach and drive others
• Good PowerPoint and Excel skills
• Fluent in English
Job Type
Regular
Start Date
2025-01-01
Schedule
Full time
Organization
GG Luxury Retail South Africa (Pty) Ltd
Top Skills
What We Do
A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”.
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