GTM Platform Operations Manager

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide!

Job Description

At Nexthink the Go-to-Market Operations team is responsible for coordinating and aligning the efforts of Marketing, Sales, and Enablement using processes and tools to drive the revenue motions and execute a united go-to-market strategy. The team is focused on the alignment of the ongoing and continuous activities of the GTM function and the overall management, tracking, and forecasting of the Marketing department’s budget and spend. Leveraging data insights, they will strategize with lead stakeholders to create the best operational & technological improvements to maximize efficiency and pipeline growth. Additionally, they will own the task of sourcing, implementing, and documenting all GTM technology and efforts in a clear and concise manner. Team members will also enable marketing users on best practices for the various GTM platforms they leverage. The primary goal of the GTM Ops team is to support the GTM function from lead acquisition through to successful Closed Won.

We are looking for a Go-to-Market Platform Operations Manager to help manage, troubleshoot, and implement integrations and features for our various GTM platforms. As a member of the Go-to-Market Operations Team, you will work closely with the GTM Ops, Marketing, Sales Enablement, Sales Ops, and Sales teams to seamlessly tackle the requirements of the business related to our tech stack. This position offers the opportunity to partner with a supportive, fun-loving, and talented team of professionals with expertise in various GTM platforms.

Main functions:

• Partially own the GTM tech stack; leading the administration, management, and strategy of our various tools including LeanData, Outreach, Allego, Marketo, and many more
• Troubleshoot issues as they arise from various business partners relating to data errors, system workflows, and platform inconsistencies (work with team members to identify root causes and recommend sound solutions)
• Develop and document processes and drive enablement of our internal tools and be a leader in change management and communications for the team
• Work in tandem with our analytics team to tell the top of funnel story to global marketing and sales leadership
• Work closely with Sales Enablement team as the SME on new features so proper sales enablement can be created
• Enable marketing and strategy team members on the process for requesting work within our platforms and the best platform to leverage based on their need

Qualifications

• 5+ years of experience in B2B marketing/go to market/sales operations
• Expert knowledge of tools within the revenue tech stack (such as LeanData, Outreach, Allego, Marketo, Salesforce)
• Collaborative nature
• Curiosity and an appetite for learning quickly
• Strong problem-solving skills
• The ability to manage multiple projects with strong attention to detail
• A collaborative and proactive workstyle, willing to ask questions and consider alternative viewpoints
• A growth mindset
• An ability to create and follow process specifications, including detailed QA
• Excellent verbal and written communication
• Fluency in English (both spoken and written)

Additional Information

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
• 📍 Amazing centrally located offices near the Bernabeu Stadium.
• 🩺 Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
•  🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
• 🤸 Up to 25 EUR per month for a gym subscription.
• 🛴 Flexible retribution plan for kindergarten & transport tickets. 
• 🧑‍🏫 Reimbursement of up to 50% of the cost of English & Spanish classes.
• 🍉 Fresh fruit, cookies, and occasionally some soft drinks as well. 
• 🍕 Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• 📣 Bonuses for referring successful hires after three months of continuous employment.
• 🚚 We offer a relocation package to people who are coming from another country.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.