GRS Implementation Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Group Retirement Services (GRS) Implementation Specialist is accountable for the accurate and timely installation of new Corporate Accounts clients, and major revisions to existing Corporate Accounts clients.  They are responsible for managing all components of their assigned projects, working in partnership with our clients, Advisors, Consultants, Business Development, and all internal stakeholders to deliver quality business solutions.

What will you do? ​

• Define quality business solutions, using standard offerings and service capabilities
• Manage all phases of assigned projects from initiation to closure, applying Project Management best practices e.g. planning, scheduling, and risk management
• Define plan structures and map all client requirements
• Create and maintain project plans and timelines that clearly outline task assignments/ownership, deliverables and targets allowing for coordinated execution and control
• Proactively manage project changes, risks, issues and actions
• Manage client, Advisor and Consultant relationships to ensure project delivery expectations are specified and met
• Communicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up-to-date (meetings, status updates, etc.)
• Work with multi-site project teams
• Utilize strong leadership, influencing and facilitation skills to coordinate and drive projects to successful completion

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
• Sound knowledge of project management techniques
• Proven experience leading or contributing to key projects
• Excellent problem solving and decision making skills
• Strong organizational skills and ability to prioritize a wide range of tasks over multiple projects
• Solid understanding of Group Retirement Services and administrative practices
• Strong interpersonal and communication skills (written and verbal)
• Customer focus
• Proven ability to develop and nurture relationships, both internal and external 
• Positive, energetic attitude at all times
• Ability to travel, if needed (must have access to a car)
• PMP certification or equivalent preferred
• Previous experience in Group Retirement Services Operations and/or Sales & Service environment preferred

Notes/Unique Requirements:

• Ability to manage a flexible work schedule
• Overtime may be required to meet project deadlines

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

56,000/56 000 - 93,000/93 000

Job Category:

Customer Service / Operations

Posting End Date:

18/04/2025