Group Sales Manager

Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens.
Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style – creating one of the most sought-after resort experiences in the Caribbean. 
 

On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten.
The Ocean Club has a treasured history serving generations of luxury travelers. Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.
The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa.
 

The Role of the Sales Manager - Groups

Promote and sell to group market in defined geographic region. Generate hotel/resort awareness through direct phone sales; direct sales calls, tradeshows and networking groups. Work closely with sales and marketing team to solicit, sell and confirm group business required to meet budgeted sales goals. Candidate should possess the ability to solicit group travel. This position requires a high degree of independent judgement and discretion on decision-making.

Key Functions - Sales Manager - Groups

Business Development and Prospecting:
• Identify and target group customers that will generate business on behalf of hotel but not conflict with WSO efforts.
• Negotiate, draft, generate and confirm/sign group contracts that ensure hotel budget and revenue targets are achieved.
• Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets.
• Utilize Various Prospecting Resources to solicit and secure business on behalf of hotel.
• Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for group business development.
• Follow up on all business inquiries and leads and qualify business to generate group room nights and associated food and beverage revenue to impact RevPAR performance.
• Create and execute account plans for assigned market territory to ensure maximum group revenue and budgeted group targets are achieved.
• Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined.
• Uncover potential P2P leads on behalf of sister properties and the company.

Prioritizing & Time Management:
• Treat active selling, solicitation and business development as #1 job priority.
• Protect the Golden-Selling Hours. Allocate time and resources as appropriate for account potential.
• Schedule activities effectively and meet deadlines.
• Handle sales calls and trips in a cost and time-efficient manner and within compliance of established budgets.
• Plan activities in advance. Ability to coordinate special events, promotions and other required management duties as assigned.

Community Connectivity:

• Participate in local group/meetings organizations as needed for job.

• Identify, select and participate in local organization that will garner positive exposure for hotel, increase network of potential clients, and generate new business opportunities. Ideally, manager would have opportunity to serve on a committee or board to demonstrate leadership within the community.

Expand customer reach and gain exposure and credibility within marketplace. Increase lead production and maintain positive image for hotel and brand

Sales Effectiveness:
• Track and focus on conversion to ensure hotel revenue objectives are impacted and achieved.
• Write clear and effective sales correspondence.
• Make a strong and positive impression on clients in individual and group setting.
• Contact customers in-house to promote good will and foster additional business or repeat business to property or sister property.
• Develop and utilize sales skills in all sales interactions.
• Score 90% or higher in sales MCA shop calls to ensure standards are met and sales skills are used to maximum effort.
• Cross-sell with catering and group managers and team-sell also where appropriate.

Sales Administration:
• Establish and maintain strong Golden Sales & Catering hygiene including account creation, account traces, contact information, client email lists, bookings, etc. in accordance with Four Seasons standards.
• Understand and maximize the utilization of all automated sales and reservations systems (Opera) involved with corporate or travel industry business.
• Participate in sales meetings, pipeline meetings and leadership meetings as required.
• Respond and maintain effective correspondence with all potential and existing clients.
• Follow up on all pending and currently booked business details.
• Produce monthly sales recaps of market achievement based upon marketing plan objectives.
• Produce and execute quarterly and annual action plans.
• Participation and contribution to annual Marketing Plan including proposing and managing territory sales expenses and travel budgets
• Initiates booking feedback as needed with the DOS, DOM, DORM and GM during the sales process up to and including contract.

This is an exciting time to join The Ocean Club, a Four Seasons Resort.