Group Product Manager

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing 

Reporting to the Sr. Director Everyday Payments and Innovation, the Group Product Manager will be accountable as business lead for delivering payments innovations to market for CIBC retail clients.  You will also be responsible for development and evaluation of payments innovations for CIBC retail clients.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

Relationship Management -

• Develop and manage relationships with CIBC line of business and other infrastructure groups as well as external partners to deliver strategically important payments initiatives

• Build consensus among a wide range of stakeholders to ensure alignment on initiative scope, requirements, solution approach, costs, benefits, implementation and go to market approach.

• Work closely with product, retail channels, fraud, technology and operations to deliver optimal end to end client payments experiences.

Business Leadership -

• Act as Business Lead and Subject Matter Expert in the delivery of multiple strategic  innovation initiatives on behalf of the Payments team including:

  • Developing business cases and ensuring initiatives are designed and implemented to deliver on business case objectives and benefits.

  • Defining client journeys, process maps, communications, business implementation and go-to-market activities for assigned initiatives.

  • Actively seeking and evaluating opportunities to enhance impacted processes and end to end client journeys.

  • Leading the development and evaluation of alternatives for key decisions impacting assigned initiatives.

  • Ensuring benefits realization reporting frameworks are defined and implemented for applicable initiatives.

• Monitor the market and competitive environment (consumer, technology, competition and government/regulatory agencies) and use insights to develop innovative concepts that help to  protect / grow our payments franchise.

• Develop and evaluate payments innovation concepts for CIBC retail clients including concept ideation, design, testing, feasibility analysis and executive alignment.

• Contribute to development of intellectual capital as well as general base of payments insight and superior knowledge of the team.

Project Management -

• Evaluate definition and prioritization of initiative work packages and monitor their progress to ensure successful delivery of assigned initiatives.

• Provide regular updates to Management and Senior Leadership, proactively raising and working with executives to resolve key issues impacting the initiative.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• Relationships matter to you. Ability to establish productive relationships with internal partners and external vendors and consultants.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

• You can lead horizontally. Influencing key stakeholders and building support and momentum for key initiatives.

• Ability to plan. Prioritize and organize work effectively, while managing competing priorities.

• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Customer Journey Management, Customer Journey Mapping, Data Analysis, Leadership, Market Research, Operating Model Development, Product Analysis, Product Development, Product Management, Product Planning, Project Delivery Management, Strategic Objectives