Group Product Manager - Sales Lead Management

Description
Group Product Manager - Sales Lead Management
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical/Innovation Center in Warren (MI), Mountain View (CA), Austin (TX), or Roswell (GA) three times per week, at minimum. This position can be located at any of these locations.
General Motors' Sales Lead Management team revolutionizes customer engagement throughout their shopping and buying journeys by leveraging advanced lead management solutions and analytics. Our team ensures a seamless, personalized experience that meets customer needs and drives business results.
There's never been a more exciting time to come and join the General Motors and we would love to hear from you if you are passionate about disruption, like to see an immediate impact from your actions, and want to help us build a world with zero crashes, zero emissions, zero congestions!
The Role
We are seeking a dynamic and experienced Group Product Manager to lead our Sales Lead Management team. This role is critical in driving the development and optimization of our lead management solutions, with a strong emphasis on Salesforce integration, analytics, and cross-functional collaboration.
The ideal candidate will possess a deep understanding of lead management systems, exceptional product management skills, and the ability to mentor and align diverse teams towards common goals.
Key Responsibilities:

• Lead the strategy, development, and execution of our global lead management solutions.
• Utilize lead management analytics to drive data-informed decisions and optimize lead conversion rates.
• Mentor and develop a team of product managers, fostering a culture of continuous improvement and innovation.
• Collaborate with cross-functional stakeholders, including sales, marketing, and engineering, to ensure alignment and successful product delivery.
• Define and prioritize product features and enhancements based on customer needs, market trends, and business objectives.
• Monitor and analyze product performance, providing regular updates to senior leadership.
• Collaborate with customer-facing team to gather feedback and gain insights into the pain points and needs of automotive sales teams and customers to drive customer satisfaction.

What You'll Do
Leadership & Team Management: Manage and mentor a team Product Managers, building a high-performance culture centered on excellence, innovation, and continuous learning. Foster professional growth by implementing targeted training programs that enhance skills in customer-centric thinking, data analysis, and modern product management practices, ensuring the team is equipped to drive impactful results.
Domain/Market Understanding: Demonstrate a deep understanding of market dynamics, including customer needs, technological trends, and competitive landscapes. Regularly monitor emerging trends and customer behaviors, leveraging insights to shape product strategy and influence broader organizational direction. Identify potential market opportunities or threats, helping to align product vision with market realities.
Vision & Strategy: Craft and communicate a compelling, long-term product vision that aligns with the company's goals and inspires cross-functional alignment. Own the strategic direction for multiple products, ensuring consistency with broader business objectives. Influence company direction through product leadership, driving initiatives that contribute to the organization's growth and success.
Prioritization, Trade-offs, & Sequencing: Oversee the prioritization, trade-offs, and sequencing of work across product areas, balancing competing priorities to maximize business impact. Guide resource allocation and manage stakeholder expectations, ensuring that product decisions align with strategic objectives and deliver meaningful value to the business.
Customer-Centricity: Champion a customer-obsessed approach, creating products that deliver delightful, impactful user experiences rooted in customer needs, data, and feedback. Drive a customer-centric culture within the organization, ensuring that every product decision prioritizes the customer and fosters long-term engagement and satisfaction.
Product Requirements & Documentation: Translate high-level product vision and strategies into clear, actionable requirements that align cross-functional teams toward successful execution. Oversee the documentation process, ensuring that product requirements meet both business and technical needs while aligning with the strategic goals of the organization.
Quality Management: Set and uphold high-quality standards across all products, addressing blockers and ensuring consistency throughout the development lifecycle. Establish scalable quality management practices that embed quality at every stage of the product process, enabling high performance and reliability across product offerings.
Launch Success/Go-to-Market: Lead successful product launches by orchestrating all go-to-market efforts, from strategic planning to seamless execution. Define comprehensive launch strategies that align with marketing, sales, and overall business objectives, ensuring impactful releases that enhance brand perception and customer satisfaction.
Data, Measurement, and Optimization: Develop and maintain robust systems for tracking product performance, leveraging data to make informed decisions and optimize for long-term success. Implement continuous measurement and optimization processes across product lines, ensuring improvements are driven by data insights and aligned with strategic business goals.
Additional Description
Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in Computer Science, Design, Engineering, Business, or equivalent experience
• 7+ years of experience in product management, with a focus on CRM and lead management solutions.
• Extensive experience with Salesforce and other lead management tools.
• Strong analytical skills and experience with lead management analytics.
• 3+ years of direct management experience.
• Experience managing or mentoring a team of product managers.
• Experience in modernizing digital products and enhancing user experiences
• Strong technical acumen with a deep understanding of software development processes
• Must be a strategic thinker with a data-driven approach to decision-making and problem-solving
• Exceptional communication, negotiation, and conflict-resolution skills
• If not located in Michigan, this position will travel to Michigan 1x per quarter

What Will Give You a Competitive Edge (Preferred Qualifications)

• Master's degree or higher
• 3+ years of experience managing a team of product managers
• Demonstrated expertise in sales processes and marketing strategies.
• Certification in Salesforce or other relevant lead management tools.
• Global product management experience

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.

• The salary range for this role is $143,000 to $234,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.
This job may be eligible for relocation benefits.
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About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
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We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging for all employees. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
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