Group Lead Commercial Counsel - Consumer and Arlo Europe

The Company

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services.  We currently protect c.5.6 million families and small businesses across 17 countries in Europe and Latin America.  Our mission is to provide our customers with peace of mind by protecting what matters most to them.

With over 35 years of experience and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services and customer-centricity.  Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry.

We have had some of the strongest double-digit growth and retention rates globally in consumer services, demonstrating our exceptional service levels and strong value proposition to our customers.

Group Lead Commercial Counsel – Consumer and Arlo Europe

Verisure is seeking a talented, dynamic and versatile Counsel (i) to provide leadership on consumer matters across the Verisure Group including its Arlo Europe business and (ii) to be the commercial lawyer for the Arlo Europe business.

This new, combined role is a strategically important one.  Compliance with ever-increasing EU and national consumer protection rules across Europe is vital; it is also a component of winning and satisfying our customers.  The Counsel will have pan-business oversight of this area and the opportunity to develop and direct our strategy.  In addition, the Counsel will provide hands-on legal advice to the Arlo Europe business.  This combination will be stimulating to a lawyer wishing to contribute to both compliance and business operations. 

The Counsel will have a high profile with legal peers and senior management across the Verisure Group.  They will be a part of our fast-growing Legal team and will report to our Group Commercial and Innovation Legal Director.

The successful candidate will thrive in a fast-paced, agile, international, and entrepreneurial business environment.  The role offers an opportunity to develop as the business evolves and it is an exciting opportunity to deliver value from day one through innovative and leading-edge legal thinking.

Key responsibilities

CONSUMER MATTERS ACROSS THE VERISURE GROUP’S EUROPEAN FOOTPRINT AND THE ARLO EUROPE BUSINESS

Provide strategic legal advice and leadership at Group level and for Arlo Europe on consumer areas including:

• marketing claims and pricing strategies;

• sales practices, processes and sales materials for Verisure’s core alarm system services and ancillary personal protection services;

• customer T&Cs and contracting models; and

• consumer-facing aspects of new methods of getting to market.

Lead and develop (in close collaboration with Verisure country counsel) our consumer protection improvement programme, involving:

• guidance and training materials on common topics;

• consumer protection audits; and

• close collaboration with the Group Compliance team on Group minimum standards. 

As needed, support Verisure country counsel on complex consumer protection cases.

Monitor, assess and share information about consumer protection enforcement cases and trends as well as proposals for EU consumer protection legislation.

Together with the Group Legal Regulatory Advocacy team, develop and lead a strategy of engagement with relevant external stakeholders, which may include consumer associations, trade associations, regulators and legislators, both at a national and EU level.

LEGAL ADVICE TO THE ARLO EUROPE BUSINESS

Provide legal advice to the Arlo Europe business on commercial topics, such as agreements with strategic alliance partners, distributors and other channel partners, e-commerce and retail programmes, marketing materials, promotions, customer T&Cs and customer care matters.

Partner closely with colleagues in the Group Legal team (including our specialist data privacy, AI, Procurement and Innovation Counsel) to:

• co-ordinate the provision of necessary legal assessments and advice on Arlo camera feature innovations and related services;

• promote Arlo Europe business and regulatory interests with the business’ key supplier (Arlo, Inc).

Manage external counsel and budget.

Candidate profile

The ideal candidate must:

• be a qualified lawyer in a European jurisdiction, with a minimum of five years of relevant experience;

• have excellent knowledge of EU consumer protection legislation and practical experience of its implementation in at least one of Verisure’s European operating countries;

• have experience from consumer protection related litigation and enforcement actions of national consumer protection authorities.

It would be advantageous to have experience of:

• commercialising technology and related services;

• working as an in-house lawyer. 

In terms of competencies, the ideal candidate will:

• be adaptable and have the proven ability to thrive in dynamic and fast-paced environments; 

• have a pragmatic approach, seeing the legal function as a responsible business enabler;

• have a proven track record of leading projects;

• have very high EQ and level of judgment – be a strong, confident but humble leader that exerts influence through persuasion. 

• be enthusiastic and a high energy individual, with a strong drive to create a positive work environment;

• be curious, creative and pragmatic;

• be an independent problem solver that can set priorities, clearly articulate defensible opinions and enable efficient decision making;  

• have the ability and willingness to take a "hands on" approach, while maintaining an ability for a high level or strategic view of activities.

Company DNA

Finally, there must be a strong fit with our company DNA:

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly. 

• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.

• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously. 

• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.

• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

Location

Geneva (Group head office) preferred, but it could be in any European city in which a Verisure country has its head office, subject to regular working visits (every two-to-three weeks) to the Geneva office and additional travel to other European cities as required.

The Legal team

Our global combined legal, compliance, privacy and regulatory advocacy and public affairs team consists of over 100 lawyers and other professionals across the organization that come from 18 countries, representing four continents, with a strong gender balance across all levels of the team, including in the Group legal management team. We are well-integrated, working closely together across countries as well as the organization to leverage each other’s experience, to develop best practices, and to deliver our colleagues best-in-class legal partnership.

Our vision is to be business enablers, and our mission is to deliver value through innovative and leading-edge legal thinking, impactful regulatory advocacy, and leadership in protecting our reputation and building trust with customers and key stakeholders for sustainable business growth. We are currently on a digital transformation journey, integrating AI and other digital solutions into how we operate, led by our Group Legal Operations Manager reporting into the Group CLO. 

Our team has also been recognized as one of the leading in-house legal functions in the Legal 500 GC Powerlist Switzerland in 2019, 2023 and 2024 and the Legal 500 GC Powerlist Europe LATAM Specialists in 2023. For over 30 years, The Legal 500 has been analyzing the capabilities of law firms across the world, turning its attention to in-house legal functions which are driving the legal business forward.

The Legal team also offers the ability to continuously grow, with several examples over the past period of moves, growing responsibilities and promotions within the Function.

Join us to become one of us – business enablers and essential contributors to sustainable business growth.

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.