Google CCAI Architect
TTEC Digital – Google Delivery Practice
Job Description:
TTEC is seeking an enthusiastic Google CCAI Architect to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading.
As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process.
Responsibilities:
Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
Design, develop and implement AI self-service applications with Google CCAI
Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
Collaborate with project team members to provide input to conversation design specifications
Integrate to backend systems using web services, databases, and reporting
Perform Unit Testing of developed code
Assist with System and Functional Testing
Required Skills/Experience:
8+ years of architect experience overall
4+ years of experience with DF ES/CX
2+ years of technical on-hands experience with Google Cloud CCAI
Google Certification a plus and/or Badge completion required
Knowledge of Cloud Services Architecture, Apigee, Vertex AI
Ability to support multiple projects at the same time
Experience in managing large multi-site contact center implementations
Experience managing and guiding developers or interest in doing so
Experience in writing Solution Document Designs/specifications for IVA applications
Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.
Must be able to work independently, be organized, self-motivated, and have attention to detail
Excellent communication skills, both written and verbal
Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
Support integrations with back-end data systems
Web Services REST API, Soap
Databases SQL, Oracle, MongoDB, PostgreSQL
Reporting
Candidate must have a 4-year bachelor’s degree
Desired, not required:
· Experience managing staff
· 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience
· VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, five 9s
We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction.
Top Skills
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
