Global Support L2 Engineer

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Job description, low-code style:

As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let us cut to the chase: We are looking for a Global Support L2 Engineer to be based in Kuala Lumpur, Malaysia.
Key Responsibilities

● Troubleshoot platform-related issues, with a focus on identifying and resolving system bottlenecks

● Provide solutions and alternative approaches, negotiating with customers about the best ways to overcome issues

● Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis

● Bridge with internal teams to be a part of our product’s continuous improvement process

● Interact with many different people from different countries, backgrounds, and cultures, both internally and with customers

Qualifications

● Intermediate knowledge in troubleshooting Application Servers (IIS) performance issues and able to clearly communicate recommendations for improvement

● Intermediate knowledge of Databases and query optimization (SQL Server and Oracle)

● Foundational knowledge of network protocols such as TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH

● Degree in Engineering or other technology-related degrees (BSc, MSc). 4 years' work experience in lieu of degree

● Tech savviness and drive to solve complex problems with the ability to deconstruct problems into smaller pieces, with little or no preset resolution pattern

● Fluency in English

● .NET web apps (C#, ASP.NET)

● Java, JavaScript, REACT, CSS, HTML

● REST/SOAP web services, XML, XSD

● Mobile tech (Objective C, iOS Apps, Android Studio, Cordova/PhoneGap)

The Longer Story:

One of the fastest-growing B2B software companies in the world, OutSystems is on a mission to enable every organization to innovate through software. We are looking for talented and motivated people to join us in helping companies solve some of their most strategic business challenges, from modernizing their workplace processes to transforming their employee and customer experiences. As a member of the OutSystems global team, you will help build, deliver, manage, and evolve the software that is a low-code market leader and preferred by professional developers around the world.

OutSystems is a truly global company, with more than 525,000 developer community members, 1,700 employees, 400 partners, and thousands of active customers in over 87 countries and across 22 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, and Singapore, and of course has a thriving, worldwide community of remote employees.

Working at OutSystems

We do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.

We grow, change, and innovate, and give our teams the space to be proactive and creative.

• We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills. 

• Global colleagues who are as smart, hardworking, and driven as you. 

• Our DNA is disrupting the status quo. It is why our company exists.

• We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way.

What do we have to offer you? 

• A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative. 

• Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills. 

• Work colleagues that are as smart, hardworking and driven as you – and a team that is global. 

• A company culture that is based on transparency, teamwork and excellence (as promised in our Small Book of the Few Big Rules and delivered every day.) 

• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.

• We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you!

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.

Join us in disrupting the status quo of the low-code market, we give you the power to "Ask Why", you give our customers the power to innovate through software!