Global People Operations Lead

🚀 Whatnot

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.

We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.

And, we’re growing. Whatnot has been one of the fastest growing marketplaces and we’re hiring forward-thinking problem solvers across all functional areas.

💻 Role

On a day to day basis, you’ll work on projects that create a seamless employee experience:

• Oversee Onboarding Processes – Lead onboarding with a proactive approach, ensuring seamless execution of pre-employment tasks and orientation
• Manage and scale People Operations Help Desk – Develop and optimize the People Help Desk, ensuring timely responses and proactive issue resolution
• Administer People Documentation – Oversee customization and secure filing of people-related documents, anticipating compliance and documentation needs
• Contribute to HRIS Implementation – Support HRIS implementation (Workday), ensuring system alignment with business needs and addressing potential challenges
• Support People Team Programs – Coordinate and support people programs, anticipating needs and ensuring successful execution across COEs
• Manage Employee Changes – Oversee bulk employee changes in HRIS, providing proactive support for smooth, efficient adjustments
• Contribute to Analytics - Support People dashboards, quarterly attrition memo, and People Business Review metrics
• Support the build out and implementation of the shared services model for the People team
• Support HR systems and policies, including compensation management, appraisal, and global mobility
• Partner closely with the people team and cross-functional stakeholders to implement and continuously refine people operational processes and services with a focus on scalability, simplicity, and employee experience
• Maintain existing people operations process documents and recommend improvements
• Leverage people technology tools to create automations and efficiencies in day-to-day processes
• Plan, implement, and oversee People Ops team projects by developing detailed project plans and coordinating with cross-functional teams to ensure projects are completed as planned

Team members in this role are required to be within commuting distance of our New York City, Los Angeles, or San Francisco hubs.

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Global People Operations Lead you should have 5+ years of relevant experience in a tech organization, plus:

• Experienced in effective collaboration and communication within a remote-first environment
• Skilled in recommending and implementing process improvements with strong organizational abilities
• Leverage organizational skills to recommend and implement process improvements
• Proficient in using Workday
• Focused on understanding root causes to provide proactive and effective solutions
• Adept at managing multiple tasks, prioritizing deliverables, and maintaining attention to detail with flexibility
• Strong in written and verbal communication
• Experienced in fast-paced, hyper-growth environments
• Strong analytical and data reporting skills
• Ability to manage multiple tasks, prioritize deliverables, and pay key attention to detail, while remaining proactive and flexible in style
• Strong written and verbal communication skills

Nice to Have…

• Proficiency in Google Suite, MS Office, Slab/Confluence, Asana, Notion, Looker

💰Compensation

For Full-Time (Salary) US-based applicants: $135,000/year to $190,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

🎁 Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.