Global Operations & Marketing Technical Program Manager

Join our Global Operations & Marketing Technology (GOMT) team!

Collaborating with the VP, Strategy and Transformation, you’ll join a forward-thinking team of high-performing professionals focused on working together, challenging the status quo, and owning our future.

How will you contribute:

Bringing expertise of MarTech, such as Adobe products (Adobe Experience Manager). As a part of our digital transformation journey, this role will work cross-functionally with multiple segments as well as strategic vendors to shape the technology needed to enable an improved customer experience.

Responsibilities:

• Program managing the scope, timeline, and resources related to technical outcomes as part of a global digital transformation program.

• Manages and coordinates technical sub-workstreams through all phases of initiation, development, and implementation.

• Collaborating with internal partners between IT and Marketing, and external vendor experts to define a detailed delivery roadmap in 2025 and beyond.

• Actively contributing to program RAID logs, developing analysis and forming recommendations on mitigating actions, and supporting the resolution of risks and issues.

• Preparing workstream updates for executive audience.

• Proactively identifying areas of improvement across delivery processes, technical architecture, with proposed recommendations for management discussions.

• Providing effective and regular communication within the project team, partners, sponsors, and management.

• Identifying technical resource needs for the program and establishes roles, expectations, and goals with team members.

• Understands nature of impact and creates lessons learned for future delivery of technical outcomes.

• Works with other technical delivery leads to follow documentation standard processes and sharing of technical expertise.

• Sees the big picture and has a vision for alternative approaches to getting the job done.

Skills and Experience:

• Demonstrated professional experience in Adobe Experience Manager program delivery, change management, program management, including a post secondary degree and/or Master's degree or equivalent experience in Business, Engineering, Computer Science program.

• Business sense to work seamlessly with technical/non-technical partners.

• Strong influencing and collaboration skills.

• High level of proficiency with MS PowerPoint, Excel, PowerBI, SharePoint and other program management tools.

• Experience integrating business and technology teams.

• Exceptional oral, written and interpersonal communication skills with the ability to simplify complex technical concepts into business-and value focused language.

• Communicate clearly and consistently, keeping collaborators well informed of progress and challenges.

• Experienced in working with globally diverse teams.

• Remains current with emerging digital marketing technologies.

• Collaborate with North America and Asia teams.

• Ability to multi-task, prioritize, with great attention to details, along with comfort in assisting with administrative and reporting tasks as needed.

What can we offer?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment:

Values-first culture 

We lead with our Values every day and bring them to life together. 

Boundless opportunity 

We create opportunities to learn and grow at every stage of your career. 

Continuous innovation 

We invite you to help redefine the future of financial services. 

Delivering the promise of Diversity, Equity, and Inclusion 

We foster an inclusive workplace where everyone thrives. 

Championing Corporate Citizenship 

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, Ontario

Hybrid

Salary range is expected to be between

$105,750.00 CAD - $190,350.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.