Global Onboarding Program Manager

Job Title: Global Onboarding Program Manager
Department: Sales / Sales Enablement
Reports to: Head of Global Initiatives, Sales Enablement
Location: Lisbon, Portugal
Job Overview:
The Global Onboarding Program Manager plays a crucial role in equipping new sales team members with the tools, knowledge, and processes needed to succeed in their roles. The Specialist is responsible for designing, managing, and executing a comprehensive onboarding program that accelerates new hire readiness, improves ramp-up times, and ensures global alignment with the company's sales strategy.
Key Responsibilities:

• Onboarding Program Development:
• Develop, implement, and continuously improve the sales onboarding program, tailored to specific sales roles (e.g., account executives, business development representatives).
• Ensure onboarding content is up-to-date and aligned with current products, services, sales processes, and company objectives.
• Incorporate sales methodologies (CVI, MEDDPICC) into onboarding curriculum
• Training & Coaching:
• Deliver training sessions on sales tools, CRM usage, product knowledge, sales methodologies, and company best practices.
• Provide one-on-one coaching to new hires to ensure they understand the company's sales processes and goals.
• Facilitate role-playing exercises, scenario-based learning, and live call shadowing to enhance skill acquisition.
• Cross-Department Collaboration:
• Work closely with sales managers, product teams, product marketing, and sales enablement to ensure new hires are trained on the latest product features and market trends.
• Collaborate with HR to ensure a smooth handoff from recruitment to onboarding.
• Performance Monitoring:
• Track and report on new hire performance, identifying trends in ramp time and areas for improvement.
• Adjust the onboarding program based on feedback from new hires and sales leadership.
• Utilize performance metrics to measure the effectiveness of the onboarding program and identify opportunities for improvement.
• Content Creation:
• Develop and maintain onboarding materials, training documentation, and knowledge bases, ensuring accessibility and relevance.
• Create multimedia training resources (videos, tutorials, presentations) to support self-guided learning.

Qualifications:

• Education & Experience:
• Experience in the cybersecurity space
• Bachelor's degree in Business, Marketing, Human Resources, or a related field.
• 4+ years of experience in sales enablement, sales training, or a similar role.
• Experience with CRM platforms (e.g., Salesforce, HubSpot) and sales tools (e.g., Outreach, SalesLoft, Gong, Chorus).
• Quota carrying experience
• Skills & Competencies:
• Strong communication and presentation skills, with the ability to teach complex information in a clear and engaging manner.
• English fluency
• Excellent interpersonal skills, with the ability to mentor and motivate sales teams.
• Analytical mindset, with the ability to track and report on key performance indicators.
• Ability to create and deliver engaging content for both in-person and virtual training environments.
• Proficient in using LMS platforms, online learning tools, and multimedia editing software.

Key Success Factors:

• Reduced ramp time for new hires.
• Improved sales productivity and performance within the first 90 days.
• High levels of satisfaction and engagement from new sales team members.
• Continuous improvement and innovation in training content and delivery methods.