Global Marketing Operations Specialist

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. Around 300.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.700 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us. 

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.

Job Description

• Be responsible for marketing system configuration, maintenance and optimization
• Create, manage and document system processes and train all users on best practices
• Maintain and refine core items like CRM records, properties, lists, workflows, user management and GDPR compliance
• Implement lead scoring practices, lead sources, chatbots and marketing automation tactics to enable higher conversion
• Manage data imports according to campaign requirements ensuring data accuracy, hygiene and proper segmentation
• Be responsible for data security and governance coming in and flowing out the marketing systems
• Communicate to internal teams, identify pain points and prioritize enhancements for core marketing systems
• Drive cross-platform integrations (Salesforce inclusive) and partner with other system administrators and internal data teams
• Stay up-to-date on data & technology changes (internal and external) that can impact marketing technology stack
• Be part of the evaluation of future technology softwares to meet the challenges of the marketing team

Qualifications

• Degree in marketing, computer science, business or related field
• Proficient knowledge of digital marketing automation or other marketing technology  (HubSpot required)
• Salesforce and particularly experience with HubSpot-Salesforce sync is a plus
• Demonstrated experience using technology & marketing expertise to drive process and performance improvements 
• Proven ability to manage multiple, competing priorities simultaneously 
• High attention to detail is a natural characteristic
• Positive can-do attitude with strong initiative and follow through
• Insatiable appetite to learn and grow
• Excellent written & verbal communication skills with a proven ability to deliver messages in a manner that is clear, effective and engaging
• Strong level of business English

Additional Information

Getting to know each other - What does the recruitment process look like?

• 30' Interview with a Global Talent Partner.
• 90' Interview with the Hiring Manager to discuss your experience + Task Assessment: A real-life exercise simulating the work you would do here.
• 30' with another Hiring Manager
• Offer (subject to references)!

What you will get in return?

• 💶 Competitive salary appropriate to your experience.
• ⚕️ Private health plan.
• 📈 Share options plan after 6 months working with us.
• 👩‍🎓Free English classes.
• 👩‍💻Remote-Friendly working model.
• 🎂 Free birthday to spend the day with your loved ones!
• 🙌Join our team and share the greatness! Participate in our successful referral programme and get rewarded for bringing in exceptional talent like yours.
• 💙Last but most important: an amazing team that will welcome you and support you along the way.