Global IT Support Specialist

Posted 15 Hours Ago
London, Greater London, England
Junior
Gaming
The Role
As a Global IT Support Specialist at Playtech, you will provide Tier 1-2 IT support for employees, troubleshoot IT problems via a centralized ticket system, maintain IT asset inventory, and resolve network issues. Your role requires effective communication with employees to diagnose problems and offer solutions.
Summary Generated by Built In

Company Description

About Playtech
Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a market leader in the gambling and financial trading industries with 7700 employees across 19 countries. Playtech delivers business intelligence-driven gaming software, services, content, and platform technology, making it a leader in the industry. To learn more about Playtech's company culture, visit https://www.playtechpeople.com/. 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.
Ready to level up your career?
Playtech‘s IT department is looking for a proactive Global IT Support Specialist with excellent troubleshooting and problem-solving skills to join our London office and work on-site (homeoffice possible). 

Job Description

Your influential mission. You will... 

  • Provide Tier 1-2 IT support for Playtech employees on-site and remotely 
  • Troubleshoot IT problems globally via a centralized ticket system 
  • Track and keep IT assets inventory up-to-date 
  • Be responsible for installation, administration, maintenance and troubleshooting different devices 
  • Troubleshoot network issues 
  • Communicate with employees to identify problems and advise on solutions 

Qualifications

Components for success. You... 

  • Have 2+ years of experience in an IT support role 
  • Have good understanding of Windows based client environments, Active Directory, GPO's and SCCM (beneficial) 
  • Possess practical knowledge of computer hardware and maintenance 
  • Have a basic understanding of TCP/IP, Network elements and services, Wireless and VPN environments 
  • Are ready to contribute to documentation, KB, manuals and monitoring 
  • Have excellent troubleshooting skills, out of the box thinking and ability to provide workaround quickly 
  • Are self-learner, able to learn and adopt new technologies quickly and willing to grow in the IT field, adopt knowledge and use it 

You'll get extra points for... 

  • Knowledge of MacOS operating systems and JAMF management 
  • Experience in Cloud Solutions (Office365, Azure) 

Thrive in a culture that values...

  • Global scope and inclusive working environment 
  • Constant learning and development opportunities 
  • Ability to contribute to common success 
  • Active lifestyle and mental well-being 
  • Professional and relaxing environment 
  • Vibrant working environment 

Additional Information

GLOBAL IT TEAM 
We are a team of talented professionals, contributing to stable Playtech’s working environments from New York to Manila. Our dynamic team spans the globe, working together across Infra, Networking, Security, and HR. We continuously challenge ourselves to test and expand our skills in a supportive environment. We grow our knowledge everyday by immersing ourselves in the workings of a global enterprise. We make an impact – every team member’s contributions are valued and essential to our success. 


Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. 

Top Skills

macOS
Tcp/Ip
Windows
The Company
HQ: London
3,108 Employees
On-site Workplace
Year Founded: 1999

What We Do

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries

Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.

We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.

The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.

Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.

Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.

If you are an ambitious, creative thinker and would like to work for us we want to hear from you!

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