Global CX Consulting Solutions Engineer
What you can expect
Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have experience working in the Customer Experience industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom! The Global CX Solutions Engineer will report directly to the Global Head of CX Solutions Engineering. You will support our sales efforts by engaging with the largest and most complex customers.
About the Team
The Global Contact Center Solution Engineering team at Zoom is a high-impact, customer focused group of professionals dedicated to transforming the customer experience landscape. We work at the forefront of innovation, partnering with some of the world’s most complex and influential organizations to deliver cutting-edge cloud contact center solutions. Our team blends deep industry expertise with a passion for technology, collaborating closely with sales, product, and marketing to drive Zoom’s CX strategy forward. As trusted advisors, we’re not just shaping customer journeys—we’re helping build Zoom’s next billion-dollar business, one strategic engagement at a time.
What we’re looking for
- 15+ years working in and around the Contact Center industry, having completed at least 1 full year at Zoom.
- 10+ years of demonstrable experience working with global, complex and very large customers in a Solutions Engineering capacity.
- Have an understanding of the complexities and nuances with very large customers face in migrating from on premises to cloud solution.
- Have exceptional communication and presentation skills with the ability to engage with and influence C-level executives.
- Have hands-on experience with global complex contact center implementations and architecture design would be ideal
Salary Range or On Target Earnings:
Minimum:
$167 300,00
Maximum:
$366 100,00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
05/08/25
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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Top Skills
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙
Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses.
We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment.
Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
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