Global Claims Operations Senior Business Analyst

At AIG, we are reimagining the way we help customers to manage risk. Join us as Global Claims Operations, Senior Business Analyst to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims Operations

Our Claims team are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

We are seeking a dynamic, proactive, and detailed analyst supporting the Global Claims Chief Operating Officer in driving operational excellence, strategic initiatives, and cross-functional collaboration across the broader Global Claims and Operations organization.  

The role is ideal for a confident, proactive, self-starter with a solid foundation in financial services, business, management, project management, or data analysis to grow into a strategic leadership support position. You will act as a trusted partner to the COO, helping streamline operations, manage and own key projects, and provide actionable insights to enhance Claims Operations performance.

How you will create an impact:

• Assist the COO in overseeing daily operations the Global Claims Operations function, ensuring alignment with organizational goals and KPI’s.
• Coordinate and manage cross-functional projects including process improvement, technology, operational initiatives, ensuring timely delivery and stakeholder alignment.
• Define and execute on both continuous improvement and transformation initiatives.
• Ownership and delivery of specific cost savings initiatives under the guidance of COO.
• Compile, analyze, and present data-driven insights on operational program performance.
• Support the COO in developing and executing strategic plans, including preparing presentations, business cases, and briefing materials for senior leadership.
• Collaborate with key business partners and stakeholders across Global Claims, Operations, IT, Digital, Data, and Transformation, ensuring consistent strategy, alignment, and communication of all Claims-related initiatives.
• Act as the central liaison between the COO and internal teams as well as external partners; ensuring smooth communication and execution of priorities.
• Organize and prepare for executive meetings, including setting agendas, documenting action items, and following up on key deliverables, and actions.
• Ownership and delivery of special projects and tasks as assigned by the COO, ranging from research, strategy, and industry benchmarking.

What you'll need to succeed

• Bachelor’s degree in business administration, Finance, marketing or a related discipline.
• 5+ years of relevant experience in financial services, marketing, consulting, project management.
• Experience in Claims, Operations, or related financial services operations field is a plus.
• Strong analytical mindset with proficiency in data analysis.
• Highly proficient with PowerPoint and/or info graphics.
• Excellent communicator and self-motivated.
• Ability to manage multiple deliverables

Ready to take your career to the next level?  We would love to hear from you.

#LI-AIG #ClaimsProfessionals #InsuranceClaimsOperations #InsuranceClaimsJobs #InsuranceClaimsCareers
 

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

OP - Operations

AIG Claims, Inc.