Kickstart Your Career in FinTech! – Customer Operations Associate (German & English Speaking)
Who Are We?
Liberis is on a mission to provide simple, flexible funding to help small businesses grow. Our Customer Operations Team plays a crucial role in delivering an exceptional experience for our customers - from onboarding new merchants to supporting them throughout their journey with us. As a bilingual Customer Operations Associate, you’ll be right at the heart of our fast-paced, international team, working to ensure a smooth and seamless process for our customers.
Why Join Liberis?
✅ Fast-growing FinTech – Be part of an innovative, high-growth company shaking up business finance.
✅ Make an impact – Your voice matters. You’ll be at the front line, shaping how we serve our customers and drive change.
✅ Career development – Gain hands-on experience and grow within a dynamic, collaborative environment.
✅ Exciting international role – Use your German and English skills daily while working with global teams.
What You’ll Be Doing
🔹 Be the first point of contact for customers, assisting via phone, email, and live chat.
🔹 Solve payment and account queries, ensuring a smooth customer experience.
🔹 Use your bilingual skills to support German-speaking customers.
🔹 Gather customer feedback and work with other teams to improve processes.
🔹 Use leading tools like Salesforce CRM and Zendesk to manage customer interactions.
🔹 Work in a dynamic, high-energy team where no two days are the same!
Who You Are
✔ Fluent in German & English – You love speaking to customers and finding solutions.
✔ You’re eager to learn and grow in the FinTech world.
✔ A problem solver – You thrive in a fast-paced environment and enjoy tackling challenges.
✔ Organised & proactive – You can juggle multiple tasks and adapt to new situations quickly.
✔ Ambitious & driven – You’re looking for a role where you can develop and make a real impact.
What happens next?
Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
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Top Skills
What We Do
Liberis builds flexible embedded finance solutions that empower businesses and provide positive impact.
Founded in 2007, Liberis is a leading global embedded finance platform with a mission to provide small businesses with accessible and responsible finance, based on the belief that funding should always be a positive force for small businesses.
Liberis provides partners with the technology platform and financial solutions to offer hyper-personalised and accessible funding, empowering their small business customers to grow their revenues.
With over 14 global strategic partners and direct reach to more than 1 million small businesses, Liberis has provided nearly $1bn of funding in over 45,000 transactions, enabling over 100,000 jobs to be created and saved. Liberis’ revenue-based finance is a form of receivables finance, not a loan. Amounts advanced are subject to status and our underwriting process before any offer can be made.
