What Will Your Job Look Like?
The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.
This position will sit in Redding, CA and is contingent upon contract award.
Responsibilities:
- Contract oversight and facilitation of client needs with anticipation of growth
- Identify potential risk and develop resolution processes
- Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
- Development of or oversight of documentation or work plans as required or needed
- Oversight of vehicle maintenance program
- Employee training and development
- Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
- Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
- Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
- Act in a consultative manner, developing and presenting annual plan reviews
- Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
- Maintain a “Safety First” attitude with client and personnel
- Good understanding or local climate needs and issues pertaining to the passenger transportation industry
- Thorough understanding of ridership policies to ensure smooth transportation services
- Capability of addressing any questions / concerns regarding site transit program
- Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
- Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
- Oversight of Federally mandated Drug and Alcohol program
- Perform additional duties as assigned or required
All you need is...
- Bachelor’s Degree (or equivalent combination of education and experience) in a related field
- 7+ years of experience in transit management with expertise in Fixed Route from larger systems
- Previous management experience in the Para-Transit or livery industries
- Prior contract and or project management experience preferred
- Previous experience working with senior citizens or persons with disabilities
- Experience establishing key processes and procedures
- Proven experience in operation’s and management of staff
- Proven experience supervising and monitoring the delivery of contractual services
- Thorough knowledge of ADA, DOT, FTA regulations
- Must possess a valid current driver’s license
Even better if you have...
- Required to have capabilities as it relates to data analytics
- Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
- Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
- Extensive knowledge of Trapeze transit routing system
- Extensive analytical and proven data collection methods
- Exceptional interpretation and problem solving skills
- Ability to schedule, organize and prioritize multiple tasks
- Extensive knowledge of budget and cost analysis
- Ability to evaluate and resolve problems and issues in a constructive manner
- Moderate to advanced computer skills
- Ability to maintain high level of confidentiality
- Monitor performance of direct reports and provide coaching and guidance
- Regular attendance is required
MTM Incentives
- Paid vacation
- Holiday Pay
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k)
- Onsite Gym
- Wellness Screenings
- Birthday Holiday
- Training Development
- Casual Dress Environment
- Scholarship Program
- Healthy Market
- Free Coffee
*These benefits may not be available at all locations
Salary Range: $99,000-$126,000
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or [email protected]
What We Do
MTM is a medical and transportation management company whose mission is to partner with our clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve our mission and overarching mission of communities without barriers, we leverage our core competencies in managing customer service operations and building provider networks. MTM provides management of transportation, care coordination through home and community based services, call center operations, ambulance claims, and functional assessments and travel training to state and county governments, Medicaid and Medicare managed care organizations (MCOs), third-party administrators, and healthcare providers
