GENERAL MANAGER

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Meow Wolf opens portals of possibility. Come as you are! 

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of: 

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness:  We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

Location:  This position is on-site at our Grapevine, TX location. 

Job Summary: The General Manager is responsible for overall daily operations of the Meow Wolf site including the effective and successful management of labor, productivity, quality control, guest experience, employee satisfaction, guest per caps and all revenue streams, and safety measures as established and set by the Operations Division and site specifics. Serve as a company representative for all required engagement including community functions, media requests, outreach, landlord relations, and regulatory channels. Enhance the operational procedures, systems and principles in the areas of information flow and management for management, team members and guests. This includes oversight of all Meow Wolf areas including, but not limited to exhibition, guest experience, team management, revenue goals, sales & marketing objectives, site and guest safety and security, and other aspects as required for daily operation. This individual must be able to direct multiple projects simultaneously, managing all elements, including approved budgets and coordinating guest experience, safety & security, staff management and other operational pieces with associated reporting departments. Evaluates all shows and staff, manages budgets, planning, timelines, and deadlines. Carries out supervisory responsibilities in accordance with company’s policies and applicable laws. As key leadership on the team, must direct and work seamlessly with Operations Directors, Finance, Human Resources, Retail/Merchandise, Food & Beverage, Safety & Security, and Sales/Marketing Directors and Managers to ensure delivery of the highest level of guest satisfaction. Reports directly to SVP, Head of Exhibitions

Job Responsibilities: With oversight from SVP Head of Exhibitions and in conjunction with appropriate departments as required,

• Executes operational directives 

• Enhance the operational procedures, systems and principles in the areas of information flow and management for management, team members and guests,

• Evaluates all shows and staff, manages budgets, planning, timelines, and deadlines.

• Develops, reviews, updates and implements strategic planning of the business including, but not limited to: sales, financial performance, new product development to maintain profitability, sustainability and longevity of the attraction.

• Manage the pre-opening set up in all business aspects to ensure a successful launch of the attraction in order to achieve guest volume, EBITDA and other Key Performance Indicators (KPI) targets

• Ensure all Capex projects are rationally justified, delivered on time, on budget and to desired specifications.

• In conjunction with the Marketing department, ensure strong and coordinated delivery of regional marketing strategies including promotions, trade marketing, and PR.

• Implements company programs and directs the operations for all departments to ensure compliance with: Standard Operating Procedures (SOP), health and safety regulations, federal, state and local regulations, optimal level of service, quality and guest services.

• Works with the resorts & hotels and sales team to develop marketing programs and promote the attraction to potential guests.

• Must create a strategic team environment that produces exceptional guest services, while directing the management team and ensuring all staff members perform at a consistent high level.

• Responsible for the preparation, presentation and subsequent achievement of the annual operating budget, marketing & sales plans and capital budget

• Directs and coordinates all divisional department activities to meet business and profitability growth objectives of the attraction

• Ensures adequate staffing and development in all work centers: hires, trains, coaches and empowers employees to exceed guest service standards and revenue goals

• Assists with creation and maintenance of operating controls, operating procedures, company policies and service standards

• In coordination with creative team, implements strategies for various artistic projects and oversees them to completion

• Ensures artistic elements of the attraction meet or exceed brand standards

• Coaches, mentors and develops staff; provides career development planning and opportunities

• Provides leadership for employee relations through effective communications, coaching, training and development

• Models safe working behaviors to ensure a safe work environment and guest experience

• Ensures compliance with local, state and federal regulations

Required Qualifications:

• Prior experience as a General Manager, Company Manager, Operations Director, or role with relevant responsibilities

• Minimum 10 years progressive management experience in attractions, live entertainment, sports, hospitality, museums, and/or operations environment

• Minimum 5 years experience developing budgets, financial strategy, and managing profitability

• Direct experience with immersive theater, art installations, theme/amusement park entertainment, an/or event production and management

• Demonstrated experience in the following areas:

  • Team Leadership, Management and Development

  • Project Development, management and delivery

  • CapEx Management

  • Budget Development/Adherence

  • Contract Negotiation

  • Policy, Procedure, Protocol Development and Enforcement

• Hands-on experience with software and office programs

• Proficiency in English; knowledge of other languages is a plus

• Customer service drive with outstanding communication and active listening skills

• Excellent problem-solving and multitasking skills

• Strong sense of responsibility and a professional presentation

• Enthusiastic about work and creating a transcendental guest experience

• Ability to listen and communicate with compassion and positivity

• Ability to demonstrate flexibility and a receptiveness to change

• Adult + Child + Infant CPR, AED, and First Aid certification

Work Environment and Physical Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

Work Environment: This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/or enclosed spaces. This job also operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 20 pounds at times.

The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: This is a full-time position that works a flexible schedule including weekdays, weekends, evenings, and holidays. 

Supervisor Responsibilities: This position requires supervisory responsibility.

Travel: Occasional travel ( 25%) is required for this position as needed.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HSA

• Dental & Vision Insurance

• 401k Retirement Plan

• Company Paid Life Insurance Policy & Long-Term Disability Coverage

• Voluntary Short-term Disability & Critical Illness Policies

• Company Paid Employee Assistance Program

• Paid Parental Leave for 12 weeks

• Discount off Meow Wolf Gift Shop Merch

• Admission to Meow Wolf attractions for employees and guests

Please visit www.meowwolf.com/careers for more information.