General Manager

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

Job Description

Are you a leader with an entrepreneurial mindset, relentless hunger for growth and will to build the best possible customer experience? Have you led large multi-functional teams in a fast-paced environment? If this sounds like you, we’d love to chat!

As a Wolt General Manager (GM), you will be accountable for your market and your market’s P&L as well as ensuring close collaboration and alignment across the different global teams that are supporting your market (operations, support, marketing, legal, comms, etc). While our global teams ensure we have a strong, efficient and scalable core, your main mission is to drive capital efficient growth and improve profitability of your market by leading our various commercial teams and being the company’s most senior executive on the ground.

What you’ll be doing:

Strategic growth: You will set the vision for the growth of your market, develop and execute strategies to accelerate market penetration, drive user acquisition, and increase order volume. You will identify emerging trends and opportunities that will allow us to continue growing the market and stay ahead of the competition. 

Commercial success: You will lead our various commercial teams across Restaurants, New Verticals, Drive, Ads as well as potential new business lines Wolt launches in your market. You will lead our efforts to have the broadest and most in-depth selection in the market while ensuring healthy unit economics by negotiating healthy commission levels and investments in promos and ads.

Key partnership development: As the most senior executive in your market, you will open doors and build relationships with the biggest local players in your market. You will cultivate strong relationships with merchants and other strategic partners (such as local banks, telco companies, airlines, etc,.) to expand our network and enhance our offerings. You will negotiate partnerships and contracts to deliver exclusive deals and promotions that delight our customers. 

Operational excellence: You will champion customer experience of your market, proactively addressing feedback and resolving issues to exceed expectations. You will follow your market NPS and customer insights closely and monitor end-to-end operations from order placement to delivery. If something doesn’t work in your market, it’s your responsibility to flag it and collaborate with our teams to ensure seamless execution and exceptional customer experience. You will leverage customer insights to improve our product offering and drive customer loyalty across all our core audiences.

Team leadership & culture: You ensure that we continue to operate as one Wolt, encouraging collaboration between different teams. You will participate in key hiring decisions for roles that support your market, run the country monthly business reviews and all hands meetings, inspire and empower our teams to achieve ambitious goals and deliver outstanding results. You drive energy to win your market into the organization by demanding velocity, setting the bar for excellence and determining what to focus on.

Office environment: You will ensure we have a welcoming office environment for our team members that meets their needs and ensure high office attendance within your team, including by leading by example. You will work with our People team to create meaningful engagements around holidays, key events, and development sessions with external speakers. 

Communications & regulatory compliance: As Wolt’s most senior executive on the ground, you will be the spokesperson of Wolt in your local market, representing Wolt in media, conferences and key regulatory engagements. You will work with our Communications team to continually elevate Wolt's brand and drive positive customer sentiment as well as position Wolt as an employer of choice.

Qualifications

Our humble expectations:

• An energetic and resilient spirit is the soul to our culture, where you are constantly on your toes and seeking ways to build your country.
• You have managed large teams with multiple direct reports and sub teams in a growth
• environment.
• You have a background in high growth and scale companies or commercial/sales roles or management consulting.
• You have solid experience working in leadership, strategy and business development.
• You have been involved with recruiting and have a strong eye for top talent.
• You have an analytical and strategic mindset where you will be able to make
• data-driven decisions.
• P&L experience is necessary as you’ll be responsible for owning your new market and building the operation from scratch.
• You have great interpersonal skills and the ability to work in a structured way.
• Fluent in English and Albanian.

Additional Information

So if you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then get the conversation going!

We will review applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!