Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Rixos Phu Quoc, a luxurious resort located on the pristine island of Phu Quoc, Vietnam, is seeking a visionary and experienced General Manager to lead our world-class property. As the General Manager, you will be responsible for overseeing all aspects of the resort's operations, ensuring exceptional guest experiences, and driving business growth.
- Pre-opening experience
- Develop and implement strategic plans to achieve the resort's financial and operational goals
- Lead and inspire a diverse team of hospitality professionals, fostering a culture of excellence and continuous improvement
- Ensure the highest standards of guest service and satisfaction across all departments
- Manage the resort's financial performance, including budgeting, forecasting, and cost control
- Drive revenue growth through innovative marketing strategies and effective yield management
- Maintain and enhance the resort's reputation as a leading luxury destination in Vietnam
- Collaborate with corporate leadership to align the property's performance with brand standards and objectives
- Oversee all aspects of resort operations, including rooms, food and beverage, spa, and recreational facilities
- Build and maintain strong relationships with key stakeholders, including owners, local authorities, and community partners
- Ensure compliance with all relevant legal, safety, and environmental regulations
- Identify and implement opportunities for operational improvements and cost efficiencies
- Lead crisis management efforts and develop contingency plans to mitigate risks
Qualifications
- Minimum of 10 years of experience in luxury hospitality management, with a proven track record of success in leading high-end resorts or hotels
- All-Inclusive experience is a must
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred
- Demonstrated expertise in strategic planning, financial management, and revenue optimization
- Strong leadership skills with the ability to motivate and develop high-performing teams
- Excellent communication and interpersonal skills, with the ability to engage effectively with guests, staff, and stakeholders at all levels
- Proven experience in crisis management and problem-solving in a dynamic environment
- In-depth knowledge of luxury hospitality industry trends, best practices, and international brand standards
- Proficiency in property management systems and hospitality technology platforms
- Strong analytical and decision-making skills, with the ability to interpret complex data and make sound business judgments
- Experience in opening and/or renovating properties is highly advantageous
- Knowledge of the Vietnamese market and cultural sensitivity to the local environment is preferred
- Fluency in English is required; proficiency in Vietnamese or other Asian languages is a plus
- Experience in South East Asia
Additional Information
What’s In It for You
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
- The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture
Top Skills
What We Do
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
