General Manager: Ring Concierge (Fine Jewelry)

Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in bespoke bridal rings and fine jewelry. We are seeking a passionate and experienced General Manager to lead our boutique team at the Boca Raton Town Center. As the driving force behind our brand experience, the General Manager will be responsible for cultivating a culture of excellence, inspiring our team to deliver exceptional service, and driving business growth through strategic leadership and operational excellence. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment.

Responsibilities:

• Foster a culture of elevated brand experience for both clients and employees, ensuring every interaction reflects the essence of luxury and sophistication. Create a client centric culture by being the leader and ambassador of the client experience for the team. 
• Provide comprehensive product knowledge training to sales associates, empowering them to confidently engage with clients and showcase the unique value of our Fine Jewelry collections.
• Recruit, onboard, and train a high-performing luxury sales team, fostering a collaborative and supportive environment focused on achieving and exceeding sales targets and KPIs to help build long lasting relationships with our clients. 
• Cultivate a passion for fine jewelry among team members, instilling a deep appreciation for craftsmanship, design, and storytelling.
• Develop and execute strategic plans to meet and exceed store sales targets, driving business growth while maintaining brand integrity.
• Proactively identify opportunities to enhance the client experience and drive sales through effective clienteling, personalized communication, and relationship-building initiatives.
• Manage and de-escalate tense situations with grace and professionalism, ensuring employee safety, client satisfaction and loyalty are prioritized at all times.
• Oversee back-of-house operations, including inventory management, repairs, returns-to-brand (RTBs), and visual merchandising, to maintain an organized and efficient boutique environment.
• Set high standards for performance, professionalism and customer service excellence by being active on the sales floor leading by example in sales, clienteling and the customer experience. 
• Collaborate with corporate stakeholders and cross-functional teams to align on brand strategies, initiatives, and best practices.
• Ensure that teams adhere to established CRM data capture standards by collecting all required information throughout the selling ceremony and accurately entering it into the POS system.
• Adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

About You:

If you are a visionary leader with a passion for luxury retail and a commitment to excellence, we invite you to apply for the General Manager position at Ring Concierge. Join us in shaping unforgettable experiences and elevating the world of Fine Jewelry for our discerning clientele.

Requirements:

• 3+ years of direct management experience in Fine Jewelry or a related field; GIA certification preferred.
• Demonstrated success in recruiting, training, and leading high-performing sales teams to achieve and exceed sales targets and KPIs.
• Passion for fine jewelry and a keen eye for design, with a strong appreciation for craftsmanship and luxury sales.
• Exceptional interpersonal and communication skills, with the ability to inspire and motivate others to deliver excellence.
• Proven ability to manage and de-escalate tense situations with professionalism and diplomacy.
• Strong back-of-house skills, including inventory management, repairs, returns processing, and visual merchandising.
• Results-oriented mindset with a track record of driving business growth and achieving measurable results.
• Detail-oriented with strong organizational and problem-solving skills.
• Adherence to Ring Concierge’s dress code policy; business casual
• Flexibility to work a varied schedule, including evenings, weekends, and holidays, as required.
• Must be 18 years of age or older
• Must be legally authorized to work in the country in which the store is located
• Willing to work in an environment with bright lights
• Able to move through a store for most of a shift to help clients and accomplish work
• Willing to move boxes weighing up to 30 lbs (13.6 kg)

Measures of Success:

• Drive client development activities to cultivate new and existing clients
  • Clienteling: Client Outreach, Networking NPS (net promoter score)
• Employee Retention Rate: Ability to hire, develop, and promote team members
• Metrics - Sales, Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)
• Third Party Secret Shop Scores + Google reviews
• Accomplish tasks + meet deadlines effectively

About Leap:
Leap is building the world's largest network of branded retail stores – powered by data, technology, and scale. Leap's platform enables brands to deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk. Brand stores powered by Leap bring modern brands to life with compelling, immersive customer experience and operations driven and informed by millions of data points. Learn more about Leap's platform, and brand stores like Ring Concierge powered by Leap, at http://leapinc.com.

Leap Employee Perks:

• Unlimited PTO (blackout periods apply)
• Commission Eligible
• 401K
• Medical, Dental & Vision benefits
• Employee discount
• Employee Assistance Program

Salary: 85k - 95k (DOE)

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.