General Manager- Capital Bikeshare

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a strategic leader to manage the Capital Bikeshare program, which serves 8 jurisdictions in the Washington, D.C. metro area with nearly 800 stations and over 8,000 bikes, including 3000 ebikes. This leader will own the business outcomes of the system, which includes responsibility for regional strategy, growth, service quality, partnership with local governments, program leadership, and overall operational excellence. We also expect this leader to be engaged in supporting cross functional initiatives across Lyft Urban Solutions in areas such as product development and policy. It’s an extraordinary moment to take on this leadership role as we continue to grow our programs and introduce new products. 

As a General Manager, you will work together with internal and external stakeholders to shape the vision and execution for this region, as well as contribute to success and learnings in additional markets through the contribution to process improvement projects and advising with on-the-ground execution. The General Manager is a critical leadership role within the organization, acting as a voice of the market at all levels and teams within the organization and as the voice of the company to clients and other partners. 

If you share our vision for sustainable transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!

Responsibilities:

• Operational Excellence: Own operational execution for Capital Bikesahre to meet contract requirements and business objectives
• Manage multiple subcontractors, including a large 3rd party operations partner
• Lead a team and provide leadership guidance to an expanded group of cross functional market support
• Collaborate with local government program leadership to deliver outstanding micromobility that meets shared objectives for growth
• Work cross-functionally to build and maintain reports, dashboards, and metrics to monitor performance
• Create playbooks, metrics and contingency plans to govern day-to-day operations
• Synthesize market feedback and recommendations for HQ business, product and engineering teams
• Partner with senior operations leaders, finance, supply chain, science and product/engineering to advance the strategy and infrastructure to scale markets

Experience & Skills:

• 6+ years of operations or strategy experience
• Entrepreneurial mindset with a get-it-done attitude
• Experience working with the public sector
• Experience managing a team with a wide variety of skills and roles
• Quantitative by nature and obsessed with process improvement
• Experience working cross-functionally across large organizations
• Experience with urban transit and micro-mobility a strong plus
• Role is based in Washington DC with occasional travel to HQs in New York or San Francisco

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the D.C. area is $117,760 - $147,200. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.