GEM Commercial Support Manager

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE
Responsible for delivering a high level of service, consistency and a centralized point of contact for specific/high value Global and National Account customers. This role extends beyond the completion of individual projects and looks at maintaining the long-term support structure for each assigned account.

ESSENTIAL FUNCTIONS
Provides a single point of contact for clients and their professional teams for global and national project delivery and is readily available to the client when the assigned sales professional is unavailable, having awareness and plans to capture all open opportunities with each customer.

Attends project meetings/calls and site meetings as appropriate, creates consistent communication plans for each project/client.

Creates a seamless experience between the customer, MK and the dealer, is the primary liaison between the customer and MK.

Works on growing MK’s ‘share of wallet’ through developing/delivering a differentiated account strategy that is forward-looking and focuses on customer improvement.

Maintains the client standards and updates their global standards records, driving floor plate sales for MK and minimizing leakage to competitive product.

Manages new product introductions with Global/National Account Managers, dealers and clients.

Collaborates with the in-country dealers to maintain their program awareness and ensure compliance to guidelines, standards, discounts and terms of sale
Provides appropriate checks/balances for project pricing quotes, honoring all relevant contracts.

Acknowledges the client purchase ordering and payment processes
Conducts a ‘lessons learned’ process with all stakeholders after each executed key project and keeps files on all projects, enabling the transition of the relevant typicals for future projects and recommending appropriate process improvements in order to repeat successes, and avoid failures.

Manages Salesforce (CRM) information appropriately in order to manage all reporting requirements of the GSBG leadership team in a timely and accurate manner.

Manages the project budgets and works through the design and furniture selection process to create an appropriate project solution.

Manages within assigned expense/program budgets
 
Performs additional responsibilities as requested to achieve business objectives.
 
Additional Essential Functions
Performs additional responsibilities as requested to achieve business objectives.
 
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience
Bachelor's Degree in field of relevant academic discipline and applicable professional certification required; equivalent level of work experience considered.

 Minimum 3 years’ experience in project management/planning or facility management/design with construction trades and/or architectural/design firms.
 
Skills and Abilities
Some knowledge of MK global products and services and how they solve problems—some knowledge of competing global products as well as the ability to distinguish MK products and services from the competition.

Must have the knowledge/understanding of MK’s structure and support resources and how to access them in achieving/orchestrating client projects
Must possess strong/well-developed planning, organizational and time management skills with the ability to handle conflicting pressures/deadlines in a fast-paced and changing environment—proven problem-solving skills and ability to collaborate and negotiate.

Demonstrated ability to work without close supervision and behave as a team player with service-oriented style to provide outstanding service to customers—must be a motivated self-starter with the ability to portray self-confidence and represent MK in a professional manner in order to gain a high level of confidence from customers.

Demonstrated interest to learn selling skills, e.g. account penetration, strategic selling, conceptual selling, issues-based selling, consultative selling, negotiation and contracts (closing) as well as the ability to develop and cultivate business opportunities.

Excellent verbal and written communication ability with strong emphasis on listening, empathy, conflict resolution, facilitation and professional presentation skills.

Excellent interpersonal/relationship-building skills with specific ability to relate well and build long-term relationships with all levels and diverse types of customers and employees in both formal and informal settings
Demonstrated high personal performance standards, the desire and ability to continuously learn and must be results-oriented (i.e., holding oneself accountable for results)

Demonstrated high level of integrity and business ethics
Must have a high level of financial literacy and business acumen
Ability to effectively use office automation, communication, software, and tools used in the MK office environment.

Willingness/ability to travel frequently and easily without restrictions and with cross-cultural sensitivity
 
 
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].