Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
The Opportunity
The GCX D2P Business Support Specialist, will be accountable for the demand to pay (D2P) support operations for the Americas in Costa Rica.
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Customer Experience and Support: Ensures excellent customer experience through a combination of soft skills and customer-centric mindset, while providing first-level support for a range of services.
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Ticket Management: Handles tickets via multiple channels, coordinates the end-to-end ticket lifecycle, and ensures end users are informed and their expectations are managed.
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Continuous Learning: Invests in self-learning and development, stays updated with new services, and enhances technical expertise relevant to business needs.
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Team Collaboration and Process Improvement: Promotes teamwork, contributes to process improvement, innovation, and helps resolve complex issues.
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Performance and Quality Goals: Aims to meet individual and team KPIs, acts on feedback for improvement, understands and contributes to quality goals, and participates in projects when required.
Who you are
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Educational Qualifications:
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Bachelor’s degree or higher in Finance, Informatics, Business Administration, Economics, or a related field (preferred).
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Professional Experience:
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Minimum of 1 year in Customer Service.
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2-4 years of experience in one or more of the following areas:
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Procurement or Accounts Payable.
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Experience with ticketing tools (e.g., ServiceNow) is advantageous.
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Familiarity with SAP or other ERP systems is a plus.
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Process Knowledge:
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Strong understanding of the end-to-end Demand-to-Pay process.
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Language Skills:
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Proficiency in English and Spanish, with excellent written and oral communication skills.
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Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.
Roche is an Equal Opportunity Employer.
Top Skills
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
