GB Implementation Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The GB Implementation Team is responsible for onboarding new Group Benefits Clients and managing existing Clients’ major plan changes by employing project management skills, processes, and methodology. They work in partnership with Clients, advisors, Business Development, and all internal stakeholders to deliver value-added benefits and superior service.

Reporting to the Manager, GB Implementation, the Group Benefits Implementation Project Manager joins a team of innovative and dynamic individuals who strive to provide exceptional Client service. Capitalizing on sound industry knowledge, the IPM delivers superior service to their various Client and Advisor groups.  This role represents Sun Life professionally in Client-facing meetings as well as driving value for our clients and their plan members.  Strong relationship management skills are essential in building and maintaining connections with Clients, Advisors and Sun Life’s sales teams.

As a seasoned Implementation Project Manager, you bring a passion for organization, open communication and delivering on your objectives while managing a diverse portfolio of projects.

What will you do?

• Define and optimize the scope of each project and successfully manage scope-creep

• Create and maintain a detailed project timeline which clearly outlines task assignment & ownership, deliverables and targets allowing for coordinated execution and control

• Direct all phases of assigned projects from initiation to closure, applying Project Management best practices (ie) planning, scheduling, and risk management

• Work with subject matter experts to construct Client structures and gather Client requirements

• Proactively manage changes, risks, issues, and actions, utilizing appropriate tools

• Manage Client & Advisor relationships to ensure project delivery expectations are specified and met

• Communicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up to date (meetings, status updates, etc.)

• Lead and collaborate with multi-site project teams using strong leadership, influencing and facilitation skills to coordinate and drive projects to successful completion.

• Represent Sun Life at finalist presentations.

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

• Previous experience with Group Benefits products, services, and systems

• Minimum 2 years of experience in dealing directly with both internal and external business partners (ie. Clients, Advisors, Group Benefits Administration, Business Development, etc.

• Strong organizational skills and ability to prioritize a wide range of tasks over multiple projects

• Solid knowledge of project management techniques, tools, and methodologies

• Excellent problem solving and decision-making skills

• Strong interpersonal and communication skills and relates well to diverse personality types

• Client centric focus with the ability to see long term outcomes and impacts

• Positive, energetic attitude at all times

• Strong presentation skills

Preferred Skills:

• A bachelor’s degree or equivalent business experience

• PMP certification or equivalent work experience

• GBA or CEBS designation

• Lean Six Sigma Green Belt

• Ability to travel to Toronto, Waterloo, Montreal, Vancouver & Calgary as required

What’s in it for you?

• A caring, supportive, and inclusive culture.

• Great Place to Work® award for Best Workplaces for #HybridWork

• Recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.

• Canada Award for Excellence for Mental Health at Work.

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

56,000/56 000 - 93,000/93 000

Job Category:

Sales - Client Relationship Management

Posting End Date:

19/03/2025