Location/Other Details- Local Resource Only
- Location: On-Site Juno Beach Florida
- Duration: 12 months
Job Description: Functional Business Analyst
Job Summary
We are seeking a detail-oriented and highly skilled Functional Business Analyst. In this role, you will be responsible for collaborating with cross-functional teams, gathering and analyzing business requirements,
documenting processes and creating clear and concise documentation. Strong writing abilities and proficiency in creating visual diagrams are essential.
Key Responsibilities
- Gather and analyze business requirements from stakeholders through interviews, workshops, and other elicitation techniques
- Create clear and concise business process documentation, including standard operating procedures (SOPs), process flows, and user guides
- Produce high-quality technical writing, such as functional specifications, system documentation, and knowledge base articles
- Collaborate with subject matter experts to understand complex systems and processes
- Develop visual diagrams and process flows using tools like Visio or draw.io to facilitate understanding
- Assist in the implementation and testing of new systems and processes
- Support agile methodologies, including Scrum and Kanban, using tools like Jira
- Contribute to the maintenance and improvement of ServiceNow IT support and knowledge base systems
- Conducts analyses and prepares reports that provide operational and/or technical support to business operations.
- Conducts quantitative research to support small to medium special projects.
- Assists with process design and modification for continuous business improvements.
- Resolve or work directly with business and technology teams to remove roadblocks.
- Provide accurate status reporting and tracking.
- Communicate clearly and effectively with stakeholders and comply with change management processes.
Qualifications and Skills
- Bachelor’s degree in business administration, Computer Science, or a related field
- ServiceNow Service Catalog
- End User Testing
- ITIL Certification
- Critical Thinking and problem solving
- Task oriented
- Strong written and verbal communication skills. Ability to work independently.
- Experience with Atlassian suite, including Jira, Confluence, and Agile/Kanban methodologies
- Ability to create clear and effective visual diagrams using tools like Visio or draw.io
- Strong analytical and problem-solving skills
- Excellent attention to detail and organizational skills
- Ability to work collaboratively in a team environment
Preferred Qualifications
- Experience in an IT or technology-related field
- Knowledge of process improvement methodologies (e.g., Lean, Six Sigma)
- Familiarity with agile project management principles and practices
- Publishing experience (e.g., articles, blogs, or whitepapers)
Work Schedule
Monday through Friday, 8:00 a.m. to 5:00 p.m. EST, excluding national holidays.
Top Skills
What We Do
Five Rivers IT Provides IT infrastructure solutions to Small and Medium Businesses.
Five Rivers IT strives to help businesses drive productivity, maximize value and increase reliability within their IT infrastructure. We accomplish this by providing our clients with the best IT architects, infrastructure solutions, data management and cloud services available.
At Five Rivers IT, we build reliable IT infrastructures so you can run your business with peace of mind. We believe that IT solutions are the tools needed to run your business, and should not become your business. We avoid this scenario by partnering with our clients to determine effective solutions, often acting as their own IT staff, if necessary. Whether it’s an office move or moving to a cloud-based platform, we provide the knowledge, know-how and dedication necessary to get the work done – on time and within budget.
Five Rivers IT offers strategic planning, project management and technical services that enable you to garner control of your IT systems. From conducting comprehensive requirement analyses to providing custom tailored solutions, Five Rivers IT is ready, willing and able to meet all of your technology needs.
